Security Systems Technician - Enterprise Physical Operations

Washington University in St. Louis; St. Louis (MO); On-site; USD 26,174 - 41,328; Full time

Job summary

Washington University in St. Louis is seeking a Security Systems Specialist to program, maintain, and troubleshoot access control across all WUSM buildings.

You will work with department leaders to assign ID badges with proper access levels and times, and partner with Facilities teams to improve security services. The role requires a high school diploma and at least 1 year in customer service, with preference for candidates familiar with database upkeep and low voltage systems.

Qualifications

• High school diploma or equivalent required.
• Customer Service experience (1 year) preferred.
• Some college is acceptable; further education not required.
• Knowledge of database upkeep and software desirable.
• Low voltage security system knowledge is a plus.

Responsibilities

• Programs, maintains, and troubleshoots security systems across campus.
• Set up ID badges with correct access levels and time zones.
• Monitor practices and identify opportunities to improve security systems.
• Coordinate with BJH Access Control and other entities to resolve issues.
• Make programming changes for holidays, events, and closures.
• Move around campus as needed; oversee duties in absence of supervisor.

Skills

Computer Systems

Customer Service

Organizational Commitment

Professional Integrity

Strive for Excellence

Teamwork

Education

Some college

Tools

Database software

Job description

Position Summary

The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement.

Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise.

EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services.

EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners.

For additional information and to hear directly from members of our team, please visit: https://facilities.med.wustl.edu/Careers.

Location

St. Louis, MO 63110

Scheduled Hours

40

Job Description

Position programs both the access control system and stand-alone locks for all WUSM buildings. Works with WUSM departments, BJH Access Control, and other associated entities to solve access control and ID issues. Serves as the main interaction with Facilities Integrated Service Center (FISC) personnel who distribute the ID badges to faculty, staff, and students. Troubleshoots system issues; creates ID badges and enters and updates databases as necessary. Responsible for ordering all supplies necessary for the ID badge processes.

Primary Duties & Responsibilities

• Programs, maintains, and troubleshoots security systems installed throughout the WUSM Campus and interacts with the hospital and Danforth Campus partners.
• Works with individual departments’ leadership teams to establish and activate ID badges with the proper access levels and time zones.
• Monitors security department practices, situations, and indicators to identify issues and opportunities to introduce security systems technology as a way to improve the overall level of service provided by the Protective Services Department.
• Partners with BJH Access Control and other entities to solve access control issues.
• Performs changes to systems in programming for holidays, special events, campus closures, etc.
• Ability to move around campus as needed.
• Assumes oversight of the functions of the Physical Security Manager in his/her absence.

Working Conditions

• Normal office environment.
• Requires extensive safety training.
• Alternative work schedules.
• Exposure to chemicals.
• Requires protective devices.
• Exposure to animals.
• Patient care setting.
• Dust, dirt, grease, or other disagreeable elements.
• Alternative work schedule as regular part of job (on-call).

Physical Effort

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Repetitive wrist, hand, or finger movement.
• Occasional lifting (25 – 50 lbs).
• Ability to move to on- and off-campus locations.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications / Professional Licenses

No specific certification/professional license is required for this position.

Work Experience

Customer Service (1 Year)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

Preferred Qualifications

More About This Job

• Some college.
• Knowledge of database upkeep and software desirable.
• Low voltage security system maintenance and repair knowledge.
• Some computer knowledge of database operations.

Education

No additional education unless stated elsewhere in the job posting.

Certifications / Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Computer Systems, Customer Service, Organizational Commitment, Professional Integrity, Strive for Excellence, Teamwork

Grade

G07-H

Salary Range

$19.29 - $29.91 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.