Security Systems Technician - Enterprise Physical Operations

Washington University; St. Louis, Northern (MO, KY); Hybrid; USD 55,349,000 - 85,643,000; Full time

Benefits offered by this job

Vacation & sick leave

Health insurance

Metro U-Pass

Retirement plan

Job summary

Washington University in St. Louis is seeking an Access Control Specialist to manage the ID badge program and security systems across the campus.

You will coordinate with the Facilities Integrated Service Center and hospital partners to assign access levels and troubleshoot issues. The role requires a high school diploma and at least one year of customer service experience; knowledge of databases and low voltage security systems is helpful.

Qualifications

• Education: High school diploma or equivalent.
• Work Experience: 1 year of customer service.
• Driver's License: Not required for this position.

Responsibilities

• Program, maintain, and troubleshoot security systems installed throughout the WUSM Campus.
• Establish and activate ID badges with the proper access levels.
• Monitor security practices and identify opportunities to improve services.
• Collaborate with BJH Access Control and other entities to resolve issues.
• Make system changes for holidays, events, or campus closures.
• Move around campus as needed and cover for the supervisor.

Skills

Customer Service

Education

High school diploma or equivalent

Job description

Location

St. Louis, MO 63110

Scheduled Hours

40

Position Summary

The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement. Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise. EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services. EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners.

Job Description

Position programs both the access control system and stand-alone locks for all WUSM buildings. Works with WUSM departments, BJH Access Control, and other associated entities to solve access control and ID issues. Serves as the main interaction with Facilities Integrated Service Center (FISC) personnel who distribute the ID badges to faculty, staff, and students. Troubleshoots system issues; creates ID badges and enters and updates databases as necessary. Responsible for ordering all supplies necessary for the ID badge processes.

Primary Duties & Responsibilities

• Programs, maintains, and troubleshoots security systems installed throughout the WUSM Campus and interacts with the hospital and Danforth Campus partners.
• Works with individual departments’ leadership teams to establish and activate ID badges with the proper access levels and time zones.
• Monitors security department practices, situations, and indicators to identify issues and opportunities to introduce security systems technology as a way to improve the overall level of service provided by the Protective Services Department.
• Partners with BJH Access Control and other entities to solve access control issues.
• Performs changes to systems in programming for holidays, special events, campus closures, etc.
• Ability to move around campus as needed.
• Assumes oversight of the functions of the Physical Security Manager in his/her absence.

Working Conditions

Job Location/Working Conditions: Normal office environment. Requires extensive safety training. Alternative work schedules. Exposure to chemicals.. Requires protective devices. Exposure to animals. Patient care setting. Dust, dirt, grease, or other disagreeable elements. Alternative work schedule as regular part of job (on-call).

Physical Effort: Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, stooping. Repetitive wrist, hand, or finger movement. Occasional lifting (25 – 50 lbs.). Ability to move to on- and off-campus locations. Equipment: Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: Customer Service (1 Year)
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position.

Preferred Qualifications

• Some college.
• Knowledge of database upkeep and software desirable.
• Low voltage security system maintenance and repair knowledge.
• Some computer knowledge of database operations.
• Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting.
• Preferred Qualifications Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
• Preferred Qualifications Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Preferred Qualifications Skills: Computer Systems, Customer Service, Organizational Commitment, Professional Integrity, Strive for Excellence, Teamwork.

Grade G07-H Salary Range

$19.29 - $29.91 / Hourly. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions For frequently asked questions about the application process

Please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Q: Can I create a job alert to notify me when jobs of interest are posted?

A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities!

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community.

Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.

Useful Links

• Who We Are
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• Living in St. Louis
• Frequently Asked Questions
• Accommodation: If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

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