Security Systems Technician

Securitas USA; Sterling (VA); Hybrid; USD 86,000 - 105,000; Full time

Job summary

Securitas USA is seeking a Security Systems Technician for Data Center Security Operations in a hybrid Virginia-based role. You will administer and maintain enterprise security systems, including Lenel OnGuard and Milestone XProtect, across multiple data centers within the Virginia/Eastern Region.

Responsibilities include on-call escalation, ticket coordination, site inspections, and collaboration with project managers and vendors to ensure security standards and incident resolution.

Qualifications

• At least five years of electronic security systems experience, including enterprise environments.
• Experience supporting complex, mission-critical security deployments is preferred.

Responsibilities

• Administer, diagnose, maintain, and update Lenel OnGuard, Milestone XProtect, servers, workstations, cameras, readers, controllers, intercoms, sensors, locks, and alarm devices.
• Coordinate and manage daily service tickets; ensure timely acknowledgement and resolution within KPIs and SLAs.
• Support project design and vendor coordination; perform site walks and inspections against drawings, standards, and acceptance criteria.
• Provide technical training and create troubleshooting guides and standard procedures for peers.
• Work a hybrid schedule with three on-site days per week in Virginia and travel to data center locations as required.

Skills

Lenel OnGuard

Milestone XProtect

Access control

Video management

CCTV

Security networking

On-call escalation

Job description

Security Systems Technician - Data Center Security Operations

Salary Range: $95,000

Employer: Securitas

Embedded Client: Data Center Portfolio

Location: Hybrid - Virginia, with three days per week expected on site and travel to assigned data center locations throughout Virginia and the Eastern Region as required.

Position Summary

The Security Systems Technician is a hands-on technical resource supporting electronic physical security systems across the data center portfolio. The position administers, troubleshoots, maintains, and improves enterprise access control, video management, intrusion detection, intercom, locking, security-network, and related infrastructure. The role reports to the Global Program Manager, Security Design and Integration; provides advanced technical escalation; coordinates service-ticket execution; validates vendor workmanship; supports the Senior Project Manager with security design and project delivery; and helps train peer technicians. This is a technical individual-contributor role with no direct reports; it does not own project budgets, schedules, personnel management, or formal stakeholder governance.

Essential Functions and Responsibilities

• Systems Administration and Technical Support: Administer, inspect, diagnose, maintain, and perform authorized repairs or configuration changes for Lenel OnGuard, Milestone XProtect, associated servers, workstations, cameras, readers, controllers, intercoms, sensors, locks, alarm devices, and supporting network infrastructure. Monitor system health and service queues; independently resolve complex faults and provide complete diagnostics, logs, documentation, and recommended next actions when escalation is required. Perform approved software, firmware, configuration, database, and device updates in accordance with change-control, cybersecurity, and client standards. Maintain accurate inventories, configurations, drawings, credentials, service records, assignment instructions, and site documentation. Provide limited desktop and security-application support for the DSOC when directly related to security operations or system functionality; route general corporate IT issues to the appropriate support team.

• Service Delivery and On-Call Escalation: Coordinate daily service tickets across the technical team, support regional work assignment, verify timely acknowledgement, and follow tickets through accurate resolution within applicable KPIs and SLAs. Serve as the escalation point for urgent and after-hours issues and participate equitably in the established after-hours support rotation. Communicate incident status, risk, workaround, restoration, and follow-up actions clearly to client stakeholders, employer leadership, vendors, and support teams. Maintain accurate technical coverage information, on-call calendar entries, and authorized system-access records; conduct or support quarterly access reviews.

• Project, Design, and Vendor Quality Support: Provide technical support to the Senior Project Manager for planned after-hours work, commissioning, cutovers, expansions, decommissions, and redundancy initiatives; project governance, schedules, budgets, and stakeholder management remain with the Senior Project Manager. Conduct kickoff and quality-assurance site walks with integrators; inspect installations against approved drawings, standards, labeling, workmanship, and acceptance criteria. Support development and technical review of CCTV, access-control, and security-cabling designs under the direction of the Global Program Manager, Security Design and Integration, and in coordination with the Senior Project Manager and applicable design authority. Support security-network planning, installation, configuration, troubleshooting, and documentation in coordination with the responsible network team; follow approved architecture, cybersecurity, and change-control standards. Verify and document installed equipment and capabilities before operational acceptance; identify deficiencies and track corrective actions to closure.

• Technical Coordination and Training: Serve as a senior technical escalation and coordination resource for peer technicians without people-management or supervisory authority. Create and maintain troubleshooting guides, system standards, onboarding materials, and knowledge articles. Deliver onboarding and hands-on technical training, including initial shadowing and competency validation for newly assigned technicians. Promote consistent technical practices and collaborate with security operations, design, construction, network services, the DSOC, and integration partners.

• Virginia Work Model: Work a hybrid schedule with three days per week expected on site and travel to assigned Virginia and Eastern Region data center locations as operationally required.

Required Qualifications

At least five years of progressively responsible electronic security systems experience, including at least two years supporting complex, enterprise, mission-critica