Security Systems Support Technician – Training & Benefits

Stone Security, LLC

Las Vegas (NV)

On-site

USD 52,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Highly Competitive Compensation

Medical, Dental, and Vision Insurance

Company-Paid Life, Short-Term

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Use of Company Vehicle

Employee Referral Bonus

Tuition Reimbursement

Job summary

Stone Security, LLC in Las Vegas is seeking a Support Technician to install and support security systems. You will respond to routine and after-hours service calls, diagnose issues, and perform maintenance on Milestone, LenelS2, and DMP platforms.

The role requires hands-on installation of network cameras and access control, with a focus on accurate diagnostics, timely responses, and teamwork across specialists. On-site duties include projects and preventive maintenance with full benefits.

Qualifications

Three years of experience installing network camera systems (Milestone, Axis, Hanwha and Bosch)
Three years of experience installing security systems (DMP and Bosch)
Three years of experience installing access control systems (Lenel and S2)
Excellent analytical and problem solving skills
Proven track record of leading a security installation team

Responsibilities

Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and troubleshoot systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software for Milestone, LenelS2, and DMP.
Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.