Security Systems Support Specialist – Growth & Training

IK Systems; Town of Victor (NY); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Retirement plan with company matching

Flexible work options

Descripción de la vacante

IK Systems in Victor, NY, is seeking a Technical Support Specialist to provide entry-level remote technical support for security and life-safety systems. The role focuses on customer-facing phone support during outages, with training and growth opportunities.

Ideal candidates will have 1–2 years in a technical support or helpdesk role and an Associate degree in IT/CS (or equivalent). This onsite position emphasizes clear communication under pressure.

Formación

• Associate degree or equivalent experience in IT.
• 1–2 years experience in technical support or helpdesk.
• Basic understanding of IP-based systems and remote diagnostics.

Responsabilidades

• Provide first-line phone support to end-users during outages or service issues.
• Assess system architecture to guide corrective action in plain language.
• Document resolutions and contribute to knowledge base materials.

Conocimientos

Customer communication

Troubleshooting

Remote support

Educación

Associate degree in IT/CS

Herramientas

Ticketing systems

Remote diagnostic tools

Descripción del empleo

IK Systems in Victor, NY, is seeking a Technical Support Specialist to provide entry-level remote technical support for security and life-safety systems. The role focuses on customer-facing phone support during outages, with training and growth opportunities.

Ideal candidates will have 1–2 years in a technical support or helpdesk role and an Associate degree in IT/CS (or equivalent). This onsite position emphasizes clear communication under pressure.