Security Systems Support Specialist

SecurePRO, Inc.; Santa Barbara (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid vacation / PTO

Paid holidays

Paid training and technical dev

Opportunities for advancement

Job summary

SecurePRO, Inc. in Santa Barbara is seeking a Technical Support Specialist – Tier 1 to provide first-line and second-line help for alarm, security, camera, and network systems. This in-person role handles customer calls, texts, and service requests, troubleshoots remotely, and coordinates with field staff for onsite needs.

The position offers a full-time schedule, competitive hourly pay, and opportunities for growth as you build technical skills and help customers resolve issues efficiently.

Qualifications

• Experience in customer support roles is preferred but not required.
• Willingness to learn alarm and security systems.
• Excellent written and verbal communication.
• Ability to manage multiple tickets and priorities.

Responsibilities

• Answer incoming calls, texts, and support requests.
• Serve as first contact for technical and service issues.
• Document issues and troubleshooting steps in the ticket system.
• Troubleshoot remotely and determine if escalation is needed.
• Coordinate with field technicians for on-site visits.
• Schedule service calls and relay accurate information to technicians.
• Follow up on open tickets and customer issues.
• Maintain professional communication with customers and team members.

Skills

Customer service

Communication

Problem solving

Technical aptitude

Documentation

Job description

SecurePRO, Inc. in Santa Barbara is seeking a Technical Support Specialist – Tier 1 to provide first-line and second-line help for alarm, security, camera, and network systems. This in-person role handles customer calls, texts, and service requests, troubleshoots remotely, and coordinates with field staff for onsite needs.

The position offers a full-time schedule, competitive hourly pay, and opportunities for growth as you build technical skills and help customers resolve issues efficiently.