Security Systems Support Pro: CCTV & Access

Carvana; Tempe (AZ); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K with company match

Employee discounts on vehicles

Wellness program

Career development opportunities

Job summary

The Safe & Secure Operations Remote Team (SSORT) at Carvana is seeking an Associate Administrator to help support CCTV, access control, and alarm monitoring systems across sites and remote locations.

You will diagnose issues, log tickets, and collaborate with internal teams to deliver timely solutions while providing excellent customer service. A background in security tech and strong communication skills are required.

Qualifications

• High School diploma or equivalent.
• 1+ years of experience in the technical/physical security technology support field.
• Intermediate skills in administering Windows Server, Active Directory, DHCP, and other network services.
• Solid problem-solving and technical skills and customer service experience.
• The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes with the blind.
• A continuous learning/growth mindset.

Responsibilities

• Deliver exceptional customer service to our internal and external customers.
• Support assigned KPIs related to our Safe and Secure technology!
• Take incoming calls and emails related to CCTV, Access Control, or Alarm Monitoring issues and requests.
• Communicate with remote users via phone, email, or video calling to troubleshoot problems using (and sometimes without the use of) remote connectivity tools.
• Review incoming Help Desk tickets to diagnose problems, gather additional information, identify solutions, and assign to other Safe and Secure resources as applicable.
• Learn and assist with the configuration process of our CCTV, Access Control, and Alarm monitoring systems for all new buildings and installations.

Skills

Customer service

Remote support

Windows Server

Active Directory

DHCP

Problem solving

Communication

Education

High School diploma or equivalent

Tools

Jira

Slack

Confluence

Cisco Meraki

Genetec

Job description

The Safe & Secure Operations Remote Team (SSORT) at Carvana is seeking an Associate Administrator to help support CCTV, access control, and alarm monitoring systems across sites and remote locations.

You will diagnose issues, log tickets, and collaborate with internal teams to deliver timely solutions while providing excellent customer service. A background in security tech and strong communication skills are required.