Security Systems Operations Manager

Johnson Controls; New York (NY); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Competitive bonus plan

Benefits package

Job summary

Johnson Controls in New York City seeks a Security Operations Manager to lead a NYC-based team installing Security & Life Safety Systems for business customers. You will coordinate people and materials, plan installations, and ensure timely delivery while maintaining high quality and safety standards.

The role requires a 3–5 year track record in electrical/electronic installation and strong knowledge of life safety systems, with a focus on customer satisfaction and operational discipline.

Qualifications

• Minimum 3–5 years of electrical and electronic equipment installation experience.
• Demonstrated mechanical aptitude and hands-on problem solving.
• Ability to manage installations in a structured, customer-focused way.
• Comfort working with security and life safety systems in a territory-based role.

Responsibilities

• Assign and coordinate people/materials for prompt installation of Security & Life Safety Systems in the territory.
• Plan, schedule, supervise, and control installations to meet commitments.
• Confirm equipment procurement and ensure material availability when needed.
• Prepare progress and expense reports accurately and on time.
• Evaluate system performance to maintain reliability and minimize malfunctions.

Skills

Electrical/electronic installation

Mechanical aptitude

Structured, customer-focused

Security & life safety systems

Education

Associate degree or equivalent 2-year electronic trade school training

Job description

Security Operations Manager Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Security Operations Manager Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Role Overview

The Security Operations Manager is responsible for the assignment and coordination of people and materials needed for the prompt and complete installation of business customer Security & Life Safety Systems within an assigned territory. This includes Video Surveillance, Burglar Alarm, Fire Alarm, and Access Controls jobs, along with developing associate capabilities to support successful job performance and installation requirements.

This position will be running the New York City team.

Key Responsibilities

• Assign and coordinate people and materials to support prompt, complete installation of Security & Life Safety Systems jobs within the assigned territory.
• Plan, schedule, supervise, and control installations to support customer commitments.
• Confirm equipment procurement for installations and help ensure materials are available when needed.
• Prepare progress reports, expense reports, and other related documents accurately and on time.
• Evaluate system performance and effectiveness to help maintain reliability and minimize equipment malfunctions.
• Maintain technical knowledge of current standards and new developments related to security and life safety systems.
• Keep associates and customers informed of industry changes that may affect installation work or system expectations.
• Develop workforce size and capability to efficiently accommodate subscriber-related workloads.
• Build team readiness by preparing associates for successful job performance and installation requirements.

How You Will Do It

• Take ownership of installation outcomes by planning ahead, working safely, and acting with integrity in every assignment.
• Stay close to the work by monitoring schedules, materials, and field progress so obstacles are identified and removed quickly.
• Use clear communication with associates, customers, and internal partners to keep work moving and expectations aligned.
• Apply continuous improvement by reviewing system performance, surfacing issues early, and using practical problem-solving to reduce malfunctions.
• Support strong teamwork by coordinating across functions, sharing information openly, and valuing different perspectives.
• Keep documentation current and complete so reports, expenses, and status updates support reliable operations.
• Stay current on industry changes and translate updates into practical guidance for the team and customers.

Qualifications

• Associate degree or equivalent 2-year electronic trade school training.
• Minimum 3-5 years of electrical and electronic equipment installation experience.
• Demonstrated mechanical aptitude.
• Ability to manage installation work in a structured, customer-focused environment.
• Comfort working with security and life safety systems in a territory-based operations role.

HIRING SALARY RANGE: $115,000-140,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers