Security Systems Administrator

Bogaardgroup; San Jose (CA); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Onsite four days per week

Competitive benefits

Job summary

ByteDance’s Security Technology team seeks an experienced Security Systems Administrator embedded on the team in San Jose. The role focuses on admin, configuration, maintenance, and optimization of enterprise security systems, with Lenel OnGuard and Avigilon CCTV expertise preferred.

This full-time, hybrid role requires four days onsite in San Jose and one day remote per week. You will manage access control, cameras, and related devices, coordinate with vendors and site staff, perform

Qualifications

• 5+ years of professional experience in enterprise physical security systems.
• Hands-on Lenel OnGuard and Avigilon CCTV administration and troubleshooting.
• Experience handling multiple service requests and deployments with minimal supervision.
• Strong network and security fundamentals; collaboration with field technicians and vendors.
• Certification preferred: Lenel OnGuard Fundamentals.

Responsibilities

• Administer, configure, and maintain Lenel and Avigilon security platforms.
• Program and configure new security devices and upgrades.
• Monitor system health and optimize availability.
• Perform advanced troubleshooting and preventative maintenance.
• Manage service requests and incident resolution.
• Configure access control systems and system configurations.
• Coordinate with vendors and site stakeholders.
• Support testing, validation, and system acceptance.
• Maintain accurate documentation and metrics.
• Partner with global security teams to standardize configurations.

Skills

Security admin

Networking knowledge

Documentation

Project management

Vendor coordination

Troubleshooting

Tools

Lenel OnGuard

Avigilon CCTV

Job description

Position Overview

We are looking for an experienced Security Systems Administrator to be embedded on ByteDance’s Security Technology team.

This role is responsible for the administration, configuration, maintenance, and optimization of enterprise security systems. Experience with Lenel Access Control and Avigilon CCTV systems is strongly preferred. The ideal candidate is a highly technical systems administrator with experience supporting enterprise security operations, ensuring system reliability, troubleshooting complex issues, and partnering with cross-functional teams to deliver secure, scalable solutions.

This is a full-time, hybrid position offering competitive benefits. Employees are required to work onsite four days per week at ByteDance’s San Jose office, with the flexibility to work remotely one day per week.

Essential Job Functions

• Administer, configure, and maintain enterprise physical security systems, with a strong focus on Lenel Access Control and Avigilon CCTV platforms.
• Program and configure new security devices, system expansions, upgrades, and Day 2 operational enhancements across enterprise environments.
• Monitor system health, optimize system availability, and proactively identify and resolve issues impacting physical security infrastructure performance.
• Perform advanced troubleshooting, root cause analysis, system backups, firmware updates, log reviews, and preventative maintenance activities.
• Manage and prioritize service requests and break-fix incidents, ensuring timely resolution, documentation, and operational visibility.
• Configure access control systems, manage load sheets, perform programming, and maintain system configurations supporting operational and project requirements.
• Coordinate with internal teams, vendors, installers, and site stakeholders to support maintenance activities, service requests, and site access requirements.
• Support testing and commissioning activities, including pre-test validation, T&C reporting, punch list management, and system acceptance.
• Maintain accurate system documentation, service metrics, trackers, and reporting for ongoing maintenance activities and special projects.
• Partner with global security technology teams to improve system performance, standardize configurations, and support enterprise security initiatives.

Required Skills and Experience

• 5+ years of professional experience programming, administering, and supporting enterprise physical security systems.
• Understanding of Lenel Access Control and Avigilon CCTV systems, with hands‑on experience administering, configuring, and troubleshooting enterprise deployments.
• Experience managing multiple concurrent security system service requests, maintenance activities, and new deployment projects with minimal supervision.
• Experience administering and troubleshooting enterprise physical security systems, including cameras, access control panels, and integrated security devices, with the ability to collaborate with field technicians and vendors on hardware‑related issues.
• Understanding of network architecture and information security concepts, including LAN/WAN environments, IP addressing, DHCP, MAC addresses, VPNs, firewalls, Active Directory/domains, and collaboration with network teams.
• Strong project management, documentation, and organizational skills with the ability to manage competing priorities and deliverables.
• Excellent communication and collaboration skills with the ability to work effectively with global teams, vendors, installers, and technology partners.
• Lenel OnGuard Fundamentals certification (preferred).