Security Support Specialist

tsg; Milwaukee (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Disability benefits

Dental benefits

Eye care

Job summary

Titan Security is seeking a Security Support Specialist in Milwaukee to greet employees and vendors, handle inquiries, and keep the front desk running smoothly.

You will manage the access badge system, monitor security tickets, respond to incidents, and generate reports while delivering excellent customer service.

A high school diploma and 2 years front desk experience, plus ability to obtain Wisconsin PSP certification, are required.

Qualifications

• High School diploma or GED with 2 years front desk/admin experience.
• Ability to obtain Wisconsin PSP certification.
• English reading/writing/speaking required; bilingual a plus.
• Proficiency with Word, Access, Excel, PowerPoint.
• Background check and pre-employment drug screen required; valid driver's license.

Responsibilities

• Greet and assist employees and vendors in a friendly, efficient manner.
• Monitor emails and phone inquiries and route to the appropriate service group.
• Manage the security work order system and fulfill or redirect tickets.
• Serve as the primary resource for badge requests and related questions.
• Operate the employee/visitor badge system (creation/termination/data entry).
• Respond to incidents including property emergencies with calm, professional approach.
• Maintain logs for key management, badges, and IDs; prepare reports.
• Ensure workspace cleanliness and comfort; provide excellent customer service.
• Assist with administrative duties and special projects as needed.
• Stand/sit/walk for extended periods as required.

Skills

Attention to detail

Multi-tasking

Customer service

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Titan Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Responsibilities of the Security Support Specialist include, but are not limited to:

• Greet and assist employees and vendors, in a friendly and efficient manner, leaving a positive first impression.
• Monitor emails and phone correspondence to requests and inquiries appropriately.
• Monitor and manage physical security work order system and fulfil and response appropriately or redirect work order tickets to appropriate service group.
• Act as a primary resource for employees and vendor physical access badge requests or related questions
• Management of the employee and visitor badging/ID system/software (creation/termination/data entry/etc.).
• Respond to incidents including property emergencies.
• Maintain clear, accurate logs pertaining to key management, access badges and field IDs.
• Prepare and distribute reports.
• Take ownership of the workspace to ensure cleanliness and comfort.
• Provide excellent Customer Service to all parties encountered while on duty.
• Provide assistance with administrative duties and special projects as needed.
• Ability to stand/sit/walk for extended periods of time

Required Qualifications of Physical Security Support Specialist:

• Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment in a front desk/admin role or directly related experience. Must be at least 20 years of age.
• Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Wisconsin PSP, including state accredited training requirements.
• Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.
• Computer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).
• Detail-Orientated Skills: Attention to detail, organizing tasks, ability to multi-task, analytical skills, accuracy of work
• Other Qualifications: Ability to pass a pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you. Valid Driver's License in good standing.

Physical Demands:

The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.

Salary & Benefits:

Compensation is between $21.00-$23.00 / hour plus paid time off and paid holidays. Disability and dental benefits are provided and eye care is also available. To obtain initial eligibility, you must first have three (3) months of contributions made on your behalf. Skills-enhancing training at no-cost to you and opportunities for career growth and promotion from within are available .

EOE/M/F/D/V

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