Security Support Specialist

Dave & Buster's Inc.

Coppell (TX)

On-site

USD 41,000 - 54,000

Full time

8 days ago

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Benefits offered by this job

Discounts on food and games

Paid Time Off (PTO) with tenure

11 Company Holidays & 2 Floating

Medical, dental, vision benefits

Part Time/Full Time benefits

Livongo and Telehealth

401k with company match

EAP offerings

On-site gym

Employee Power Card | Free Video Games

Job summary

Dave & Buster's Inc. is seeking a Security Support Specialist to administer and coordinate physical security tech across stores and corporate locations.

The role includes access control, VMS, and burglar alarm systems, with duties spanning vendor management, incident response, and security operations support. A technical background with strong communication skills is required.

Qualifications

College/technical degree or certificate preferred; minimum 2 years related experience.
Proficient with Microsoft Excel, Word and PowerPoint.
Strong multitasking and organizational skills in a busy environment.
Experience with physical security systems and security operations.
Knowledge of VMS platforms; Genetec knowledge is advantageous.
Excellent verbal and written communication with attention to detail.

Responsibilities

Oversee daily operation and support of access control, VMS, and burglar alarm systems.
Serve as first responder for store, operations, and corporate security needs.
Provide administrative support for security equipment and personnel.
Assist with cost-effective security equipment programs and vendor relations.
Manage video evidence requests for internal partners and law enforcement.
Coordinate with vendors and field operations on security projects.
Support emergency response, incident management, and information protection.
Monitor billing, disputes, and ensure timely invoicing.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Multitasking

Organizational skills

Interpersonal skills

Verbal communication

Written communication

US work authorization

VMS experience

Security systems experience

Education

College/Technical degree

2+ years applicable experience

Tools

VMS (Genetec)

Job description

Job Description

The Security Support Specialist (SSS) is responsible for the day-to-day administration, support, and coordination of the company's physical security technologies, including access control, video management (VMS), and burglary alarm systems. The role also assists the Director – Security and the Security Team with store and corporate physical security operations, including vendor management, security guard management, budgeting/invoice management, physical security technology auditing, troubleshooting, and administrative support. This role will work with law enforcement, legal, facilities, security personnel, stores, and others on a wide range of security topics.

Manage the daily operation and support of access control, video management (VMS), and burglary alarm systems, including maintenance, repair, and replacement programs.
Be a first responder to store, operations and corporate security needs.
Provide administrative support for all store security equipment and security personnel.
Assist in providing premium cost-effective security equipment and programs.
Manage and fulfill video evidence requests from internal partners, law enforcement, legal counsel, and other authorized parties.
Act as a liaison between vendors and field operations.
Aids in the implementation of security plans as necessary to include emergency response, crisis and incident management, physical security, and information protection.
Assist with and maintain vendor relations and associated expense control.
Liaison between Security and IT/Networking.
Assist Legal, Risk, and Licensing as necessary.
Monitor, report, and address false alarm activations and fines.
Monitor, report, and address security camera/burglary/fire alarm equipment problems and issues.
Assist in monitoring/reviewing billing to ensure accuracy and timeliness.
Assist in researching disputes in billing and service issues.
Provide continual field coaching and support on proper use and care of all security equipment.
Provide video documentation upon request to law enforcement and internal departments.
Provide support in response to robberies, burglaries, security guard deployment, and other security needs.
Gain and maintain knowledge of industry trends, current security issues, and related technology.
Perform other duties and special projects as assigned.

Minimum Experience And Qualifications

College/Technical degree/certificate desired or a minimum of 2 years applicable experience.
Proficient in Microsoft Excel, Word, and PowerPoint.
Requires strong multitasking and organizational skills.
Demonstrated exposure to physical security systems, operations, or programs, with the ability to expand technical knowledge.
Network/technical environment experience required; experience with Video Management Systems (VMS) is highly regarded.
Genetec knowledge or certification highly regarded.
Excellent interpersonal skills.
Excellent verbal and written communication skills with strong attention to detail and organization.
Authorization to work in the U.S. is required.
Potential need to work flexible hours and be available to respond on short notice to include nights, weekends and holidays to support field operations and security.
Able to accommodate a flexible, non-traditional work schedule, including rotating workweeks based on business need.
Maintain strict confidentiality and professionalism while handling sensitive information.
Able to maintain a professional appearance.