Security Support Specialist

Dave-; Coppell (TX); On-site; USD 41,000 - 54,000; Full time

Benefits offered by this job

PTO

Holidays

Medical benefits

401k

Employee discounts

On-site facilities

Job summary

Dave & Buster’s is seeking a Security Support Specialist to manage daily access control, VMS and burglar alarm systems, while coordinating security operations across stores and corporate offices.

The role includes responding to security needs, providing admin support to equipment and personnel, and assisting with vendor relations, budgeting and incident management. Flexibility for nights, weekends, and travel is required.

Qualifications

• College/Technical degree or 2+ years of related experience.
• Proficient in Excel, Word and PowerPoint.
• Strong multitasking and organizational skills.
• Experience with physical security systems and VMS is preferred.
• Genetec knowledge or certification is highly regarded.
• Excellent verbal and written communication skills.

Responsibilities

• Manage daily operation and support of access control, VMS, and burglar alarm systems.
• Serve as first responder to store and corporate security needs.
• Provide admin support for security equipment and personnel.
• Coordinate vendor relations and expense control.
• Assist with video evidence requests for internal and external stakeholders.
• Support security incident response and field deployments.
• Maintain confidentiality and professional appearance.

Skills

Excel

Word

PowerPoint

Multitasking

Organization

Communication

Interpersonal skills

Education

College/Technical degree

Tools

Genetec

Job description

Job Description:The Security Support Specialist (SSS) is responsible for the day-to-day administration, support, and coordination of the company's physical security technologies, including access control, video management (VMS), and burglary alarm systems. The role also assists the Director – Security and the Security Team with store and corporate physical security operations, including vendor management, security guard management, budgeting/invoice management, physical security technology auditing, troubleshooting, and administrative support. This role will work with law enforcement, legal, facilities, security personnel, stores, and others on a wide range of security topics.Essential ResponsibilitiesManage the daily operation and support of access control, video management (VMS), and burglary alarm systems, including maintenance, repair, and replacement programs.Be a first responder to store, operations and corporate security needs.Provide administrative support for all store security equipment and security personnel.Assist in providing premium cost-effective security equipment and programs.Manage and fulfill video evidence requests from internal partners, law enforcement, legal counsel, and other authorized parties.Act as a liaison between vendors and field operations.Aids in the implementation of security plans as necessary to include emergency response, crisis and incident management, physical security, and information protection.Assist with and maintain vendor relations and associated expense control.Liaison between Security and IT/Networking.Assist Legal, Risk, and Licensing as necessary.Monitor, report, and address false alarm activations and fines.Monitor, report, and address security camera/burglary/fire alarm equipment problems and issues.Assist in monitoring/reviewing billing to ensure accuracy and timeliness.Assist in researching disputes in billing and service issues.Provide continual field coaching and support on proper use and care of all security equipment.Provide video documentation upon request to law enforcement and internal departments.Provide support in response to robberies, burglaries, security guard deployment, and other security needs.Gain and maintain knowledge of industry trends, current security issues, and related technology.Perform other duties and special projects as assigned.Minimum Experience and QualificationsCollege/Technical degree/certificate desired or a minimum of 2 years applicable experience.Proficient in Microsoft Excel, Word, and PowerPoint.Requires strong multitasking and organizational skills.Demonstrated exposure to physical security systems, operations, or programs, with the ability to expand technical knowledge.Network/technical environment experience required; experience with Video Management Systems (VMS) is highly regarded.Genetec knowledge or certification highly regarded.Excellent interpersonal skills.Excellent verbal and written communication skills with strong attention to detail and organization.Authorization to work in the U.S. is required.Potential need to work flexible hours and be available to respond on short notice to include nights, weekends and holidays to support field operations and security.Able to accommodate a flexible, non-traditional work schedule, including rotating workweeks based on business need.Maintain strict confidentiality and professionalism while handling sensitive information.Able to maintain a professional appearance.WHAT’S IN IT FOR ME?:Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.Exclusive discounts on food and games at D&B & Main EventPaid Time Off (PTO) that increases with tenure11 Company Holidays (Including your Birthday) & 2 Floating Holidays per yearMedical, dental, vision and voluntary benefitsPart Time/Full Time benefits availableSub Benefits:Livongo and Telehealth benefits401k with company match following 6 months of employmentBuster’s Legacy Fund (Supports Team Members during difficult Times)Employee Assistance Program (EAP) OfferingsWork out facility on-siteEmployee Power Card | Free Video GamesWe work hard, play hard and have FUN!Salary Range:40620-54160We are an equal opportunity employer and participate in E-Verify in states where required.