Security & Guest Services Manager

ASM Global-SMG; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401k

Paid vacation

Job summary

ASM Global-SMG is seeking an experienced security leader to oversee facility and event security, guest services, admissions, and emergency preparedness. You will design and implement security programs, maintain life-safety policies, and direct a team across multiple shifts, including nights and weekends.

The role emphasizes incident documentation, de-escalation, and collaboration with law enforcement and event staff.

Qualifications

• Prior management experience directing, training, motivating and evaluating security staff.
• Proficiency in Microsoft Excel, Word, and Outlook; knowledge of security IoT.
• Willing to work nights, weekends and holidays; OSHA regulations knowledge.
• Ability to de-escalate conflicts in high-pressure environments.

Responsibilities

• Provide leadership for all facility and event security operations, guest services activities, admissions, and emergency preparedness initiatives.
• Develop and implement security programs, procedures, and access control systems to ensure safety of staff and guests.
• Direct, train, mentor, schedule, and evaluate security and guest services staff; maintain policies and plans.
• Lead monthly safety trainings, meetings, and document action items; monitor life-safety systems.
• Coordinate with event managers and other departments to meet guest needs and event requirements.

Skills

Leadership

De-escalation

Security operations

Staff training

Incident documentation

MS Office

Security IoT

OSHA knowledge

Emergency response

Tools

Microsoft Excel

Microsoft Word

Outlook

Security IoT

Job description

Include but are not limited to: Provide leadership for all facility and event security operations, guest services activities, admissions, and emergency preparedness initiatives. Develop and implement security programs, procedures, and access control systems to ensure the safety of staff, guests, performers, vendors, and property. Hold Monthly safety training program with building safety team and upload documentation. Monitor and evaluate operational effectiveness and implement process improvements to enhance safety, efficiency, and guest experience. Direct, train, mentor, schedule, and evaluate security and guest services staff. Develop, implement, and maintain security and life-safety policies, procedures, and emergency response plans. Conduct regular team meetings, event briefings, and operational updates to communicate priorities and expectations. Conduct monthly safety meetings, document discussions and action items, and upload all required safety documentation in accordance with company policies and compliance requirements. Maintain accurate incident, accident, and safety documentation. Track security and safety metrics and recommend improvements based on trends and findings. Manage security scheduling, event security & traffic control staffing. Monitor and maintain life safety systems including surveillance, alarm monitoring, and access control technologies. Maintain strong working relationships with local, state, and federal law enforcement and emergency response agencies. Lead staff during emergency response situations and provide clear direction during high‑pressure environments. Supports Security and Guest Services coverage for events, including nights, weekends, holidays, and on‑call responsibilities as needed. Assist Director with Updating and Maintaining Emergency response plan for facilities. Assign and prioritize daily work activities; monitor workflow and staff performance. Demonstrated ability to effectively de‑escalate conflicts and manage challenging situations in a calm, professional manner. Coordinate with event managers, AV, banquets, and other departments to meet event requirements and guest needs. Perform other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, training, coaching, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and fostering a positive and collaborative work environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Ability to discern security threats based on information received from law enforcement agencies. Prior management experience, including the ability to direct, train, motivate and evaluate security staff. Must be able to provide clear and effective direction to staff in emergency response situations. Must be proficient in Microsoft Excel, Word, and Outlook, as well as experienced and knowledgeable about the security related IOT. Must be willing and able to work nights, weekends, and holidays. Working knowledge of OSHA regulations and workplace safety program.

Skills and Abilities

Operate a portable radio and standard office equipment including copier and fax machine. Organize and prioritize work to meet deadlines. Maintain an effective working relationship with clients, employees, guests, and others. Be licensed and insured to operate a motor vehicle in the United States. Strong conflict resolution and de‑escalation skills required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. This position requires work inside and outside of the building and some exposure to adverse conditions.

Compensation

• Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.