Security Supervisor - [S]

Callaway Resort & Gardens; Pine Mountain (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Callaway Resort & Gardens in Pine Mountain, GA, is seeking a Security Supervisor to lead the guest-safety team and uphold Callaway standards across all security operations.

The role requires strong leadership, the ability to handle high-pressure situations, and the commitment to provide exceptional guest service while maintaining safety protocols. A high school diploma and a Georgia driver’s license are required, with CPR/First Aid within six months and OSHA 10/30 desirable.

Qualifications

• Be able to motivate and lead a team to deliver high guest service.
• Be able to evaluate and select among alternative actions quickly and accurately.
• Work well under pressure while maintaining composure and objectivity, including resolving guest issues to satisfaction.
• Identify potential guest issues and develop methods to prevent or mitigate impact during visits.
• Assimilate complex information and adjust to meet constraints of the need.
• Listen to, understand, and clarify concerns from team members and guests.

Responsibilities

• Lead and motivate a team to provide high levels of guest service.
• Maintain attendance and appearance in accordance with Callaway standards.
• Record and report security incidents with details and follow-up actions.
• Coordinate safety with other departments for effective operations.
• Ensure compliance with security policies and procedures at all times.
• Create schedules for safety personnel to ensure adequate coverage.
• Attend meetings and trainings as required by supervisor or management.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem solving

Team coordination

Attention to detail

Math basics

Guest service mindset

Education

High school diploma

Georgia Driver's License

Job description

Responsibilities and Duties:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Accurately record and report all security incidents, including details of the event, response actions, and any necessary follow-up.
• Ensure that established security policies and procedures are followed consistently.
• Communicate effectively with other departments to ensure coordination and collaboration on safety/security matters.
• Maintain accurate records or reports of security incidents or operations, staff performance, and other relevant information. Complete any relevant staff training documentation. Review staff activity logs.
• Create and maintain schedules for safety personnel, ensuring adequate staffing levels and coverage. Scheduling may be assigned to a specific supervisor and therefore not all supervisors are specifically responsible to maintain work schedules.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.

Qualifications-
Education and Experience:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• A high school diploma is required.
• A valid Georgia’s Driver’s License is required.
• Two or more years of experience in Law Enforcement, Security, or Hospitality Industries are required.
• Ability to obtain CPR & First Aid Certification through American Heart Association or the American Red Cross within the first six months of employment.
• OSHA 10 and/or OSHA 30 are highly desired.

Physical Requirements:

• Long hours sometimes required.
• Exerting up to 50 lbs. of force occasionally, and/or 25 lbs. of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time.
• Ability to sit for extended periods of time.