Guest Safety & Security Team Lead

Ultipro; Pine Mountain (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Callaway is looking for a security leadership professional in Georgia to guide a team in delivering high‑level guest service and safety. The role requires enforcing policies, reporting incidents, and coordinating with other departments to maintain safe operations at all times.

Ideal candidates will have a high school diploma, 2+ years in security/hospitality, and the ability to obtain CPR/First Aid within six months. OSHA credentials are preferred.

Qualifications

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately.
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to assimilate complex information and data from various sources and consider, adjust or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• A high school diploma is required.

Responsibilities

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Accurately record and report all security incidents, including details of the event, response actions, and any necessary follow-up.
• Ensure that established security policies and procedures are followed consistently.
• Communicate effectively with other departments to ensure coordination and collaboration on safety/security matters.
• Maintain accurate records or reports of security incidents or operations, staff performance, and other relevant information.Complete any relevant staff training documentation. Review staff activity logs.
• Create and maintain schedules for safety personnel, ensuring adequate staffing levels and coverage. Scheduling may be assigned to a specific supervisor and therefore not all supervisors are specifically responsible to maintain work schedules.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.

Skills

Team leadership

Communication

Active listening

Decision making

Financial literacy

Education

High school diploma

Job description

Callaway is looking for a security leadership professional in Georgia to guide a team in delivering high‑level guest service and safety. The role requires enforcing policies, reporting incidents, and coordinating with other departments to maintain safe operations at all times.

Ideal candidates will have a high school diploma, 2+ years in security/hospitality, and the ability to obtain CPR/First Aid within six months. OSHA credentials are preferred.