Security Supervisor - Retail

Prosegur Security USA, Inc; Boston, Northern (MA, KY); On-site; USD 39,000 - 47,000; Full time

Job summary

Prosegur Security USA, Inc. seeks a Security Site Supervisor to run a busy retail location, lead a team of officers, and maintain safety for employees, customers, and property. You will conduct shift briefings, oversee access control, and coordinate with the client.

A high school diploma or GED is required; 3+ years in retail security with at least 1 year supervising a team. You will report to the client, train officers, manage timekeeping, and ensure OSHA-compliant safety.

Qualifications

• High school diploma or GED is required.
• 3+ years in retail security with at least 1 year supervising a team.
• Strong communication and professional presence under pressure.
• Comfort with CCTV/access control systems and Microsoft 365.
• Willingness to pass background check and drug screening.

Responsibilities

• Lead daily shift briefings, assign posts, and ensure staffing meets contract requirements.
• Oversee access control, patrols, visitor/vendor management, and alarm response.
• Maintain logs and incident reports; identify and fix issues promptly.
• Coach and train officers, manage timekeeping, and assist with recruiting/onboarding.
• Serve as the client liaison with regular check-ins and service reviews.
• Lead emergency responses and ensure OSHA compliance and safety protocols.

Skills

Team supervision

Communication

Security procedures

Education

High school diploma/GED

Tools

CCTV / access control systems

Microsoft 365

Job description

Step into a leadership role where your experience matters. As our Security Site Supervisor, you'll run the show at a busy retail location - leading a team of officers, building a strong relationship with the client, and keeping employees, shoppers, and property safe every day. If you're a natural leader who thrives on structure, mentorship, and making quick decisions under pressure, we want to hear from you.

What You'll Do

Lead the Site

• Run daily shift briefings, assign posts, and make sure staffing always meets contract requirements
• Oversee access control, patrols, visitor/vendor management, and alarm response
• Keep accurate logs, incident reports, and daily activity reports; catch and fix issues before they become problems

Lead the Team

• Build the schedule, manage timekeeping, and keep coverage solid through call-offs and vacations
• Coach and train officers - post orders, emergency response, de-escalation - and help them grow
• Deliver fair, consistent feedback and support recruiting/onboarding for new hires

Be the Face of the Site

• Serve as the client's go-to contact, with regular check-ins and service reviews
• Partner with facilities, HR, and safety teams on audits, campaigns, and special events
• Share clear incident summaries and performance updates

Keep Everyone Safe

• Lead the response to emergencies - medical, evacuations, severe weather, and more
• Enforce uniform standards and keep equipment (radios, AEDs, flashlights) mission-ready
• Ensure compliance with OSHA and site-specific safety protocols

What You Bring

• High school diploma/GED and 3+ years of retail security experience, including 1+ year supervising a team.
• Strong communication skills and a calm, professional presence under pressure
• Comfort with CCTV/access control systems and Microsoft 365
• Flexibility for variable shifts, weekends/holidays, and occasional after-hours response
• Ability to pass a background check and drug screening

Pay rate: $31/hour | Weekly Pay |

Schedule: Tuesday-Saturday Day Shifts

EEO Statement:

Proseguris an equal opportunity employer and values diversity and inclusion at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.#LW0475B

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