Security Supervisor - Anaheim

SAFECO Parking & Protection; Anaheim (CA); On-site; USD 48,000 - 56,000; Full time

Job summary

Safeco Protection is seeking a Security Officer to join our team at the Westin Anaheim, coordinating security staff to maintain a safe environment for guests and employees. You will monitor premises, respond rapidly to incidents, and ensure hospitality‑driven service in a luxury hotel setting.

The role emphasizes leadership of shifts, rigorous incident documentation, and de‑escalation with guests and staff, while adhering to company and Westin procedures and California BSIS standards.

Qualifications

• Guards card required and valid in California.
• Hotel or resort security experience preferred.
• Proven supervisory or leadership experience.
• Strong incident response, report writing, communication skills.
• Calm under pressure with professional appearance.

Responsibilities

• Oversee security staff, assign posts, and manage daily operations.
• Respond to injuries, incidents, and property damage; support guests.
• Complete incident reports, gather information, preserve CCTV, coordinate follow-up.
• Manage dispatching and guide officers to incidents.
• Monitor CCTV and conduct patrols across hotel, parking, meeting spaces, and grounds.
• Prepare daily activity reports and communicate updates during handoffs.
• Provide professional hospitality, assist guests and associates, de-escalate when needed.
• Ensure compliance with Safeco Protection and Westin Anaheim procedures.

Skills

Supervisory leadership

Incident response

Report writing

Customer service

De-escalation

Education

BSIS Guard Card (CA)

Tools

CCTV systems

Radio dispatching

Computer-based reporting

Job description

As a Security Officer for Safeco Protection, you along with a team of other Security Officers and Security Supervisors, will be responsible for keeping the guests and employees of the hotel safe on a daily basis. With core skills in security and conflict management, you will be responsible for maintaining a safe environment through vigilant monitoring and swift resolution of any potential issues. Your premium skills in first aid, law enforcement, and surveillance will be crucial in responding to emergencies effectively. Join our team and be a key player in upholding a secure and welcoming environment for all.

RESPONSIBILITIES

• Cover supervisor shifts and oversee security officers, post assignments, and daily operations.
• Respond to workplace injuries, workers’ compensation incidents, reported foodborne illness, guest injuries, property damage, hotel damage, and other incidents.
• Complete thorough incident reports, gather relevant information, preserve CCTV footage, and coordinate follow-up with management.
• Manage dispatching and direct officers to incidents and calls for assistance.
• Monitor CCTV and conduct operational patrols throughout the hotel, parking areas, meeting spaces, and exterior grounds.
• Prepare accurate daily activity reports and communicate important updates during shift handoffs.
• Provide professional hospitality, assist guests and associates, and resolve concerns using effective de-escalation skills.
• Ensure compliance with Safeco Protection policies and Westin Anaheim procedures.

REQUIREMENTS

• A current, valid California BSIS Guard Card.
• Previous security experience; hotel or resort experience strongly preferred.
• Supervisory or leadership experience Strong incident response, report-writing, communication, and customer service skills.
• Familiarity with CCTV, radio dispatching, email, and computer-based reporting.
• Sound judgment and the ability to remain calm under pressure.
• Professional appearance, reliable attendance, and a team-oriented attitude.
• Availability for assigned supervisor shifts, including nights, weekends, and holidays.
• Ability to perform standing, walking, and patrol duties, with or without reasonable accommodation.
• CPR, First Aid, and AED certification preferred.

Source: Hospitality Online