Security Supervisor

kalaharijobs; Woodford (VA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Career growth

401(k) matching & PTO

Health, dental, and vision

Employee events & discounts

Education assistance

Job summary

Kalahari Resorts & Conventions is seeking a Security Supervisor to safeguard guests, associates and property at our resort locations. You’ll supervise security guards, coordinate drills, maintain records and ensure safety policies are followed.

As part of the leadership team, you’ll partner with local police, fire and medical responders, and uphold the brand promise to Lead with Love, delivering peace of mind for guests and teammates.

Qualifications

• Certified unarmed security officer per DCJS.
• Fluent in English; bilingual helpful but not required.
• Previous law enforcement or military preferred but not required.
• CPR/AED certification required.
• 1–2 years in security; hotel or resort experience preferred.
• Able to interact effectively with guests and colleagues; maintain professionalism.

Responsibilities

• Supervise and manage Security Guards during shifts.
• Train Guards in drills and safety procedures.
• Maintain and update training records as directed by the Director.
• Maintain security equipment and report breaches to the Director.
• Liaise with police, fire, and hospital as needed; ensure confidentiality.

Skills

English proficiency

Patience & diplomacy

Customer service

Communication skills

Education

DCJS unarmed security officer certification

Tools

Security camera systems

Security software

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African‑inspired resorts offer world‑class dining, luxurious spas, thrilling entertainment, and cutting‑edge convention centers that redefine hospitality.

But we’re more than a resort. As a family‑owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Security Supervisor

Kalahari Resorts & Conventions is seeking aSecurity Supervisor. In this role, responsibilities include assisting theSecurity Director in ensuring the safety and security of guests, associates and the property. Security supervisor is responsible to supervise the training, working and performance of Security Guards and ensure compliance on safety & security policies of the hotel.

As part of our leadership team, you’ll embody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll maintain a safe workplace and secure environment for guests, while also enabling team members to perform their duties with confidence and peace of mind.

Starting Rate: $22-$24/hour

Key Responsibilities

• Efficiently supervise and manage theSecurity Guards during his/her shift.
• Train Security Guards in all laid down drills & procedures related to safety & security standards in the hotel.
• Maintain and update all training records as directed by the Director.
• Ensure maintenance and upkeep of all security related equipment in the department.
• Bring into the notice of the Director any security breach by any associate in the hotel.
• Pin point the faults in any equipment to engineering and ensure fault rectification.
• Maintain active relationship with local Police Station, Fire Station and nearest Hospital.
• Deploy Security Guards during his Shift.
• Provide the utmost in confidentiality with every action taken, verbally and written to protect the rights of guests, associates, and Kalahari Resorts.

What We’re Looking For

• Required to be certified as an unarmed security officer through the Department of Criminal Justice Services (DCJS).
• Must be able to write, read, and speak English as a first language. Bi‑lingual skills are helpful but not required.
• Previous law enforcement or military preferred but not required.
• Must be able to have and maintain CPR / AED Certification.
• 1-2 years in a security role, preferred.
• Hotel or Resort experience is preferred.
• Must be able to deal effectively with internal and external guests, some of whom will require levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Must be able to work with and understand security camera systems and the basic security programs on the computer.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full‑time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized byForbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.