Security Supervisor

Central Library; Tulsa (OK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

Job summary

Tulsa City-County Library is seeking a Security Supervisor to guide security staff, schedule shifts, train officers, and ensure policy compliance across the system. The role requires bilingual English/Spanish ability, a valid Oklahoma driver’s license, and supervisory experience in a public setting.

Responsibilities include patrols, camera monitoring, incident reporting, and coordinating with local authorities during emergencies. Competitive pay and full benefits are offered.

Qualifications

• Public setting security experience required.
• Valid Oklahoma driver’s license required.
• One year of supervisory experience required.
• Fluency in English and Spanish required.

Responsibilities

• Leads a team of Security Officers to ensure proper coverage across branches.
• Trains, disciplines, and evaluates staff as needed.
• Sets roles, metrics, and performance objectives for officers.
• Conducts training to meet customer service standards and CLEET requirements.
• Performs regular patrols and monitors cameras; provides footage as needed.
• Enforces library rules and serves as subject matter expert for officers.
• Documents CLEET certifications and maintains licensing records.

Skills

Bilingual English/Spanish

Education

High School diploma or GED

College coursework preferred

Job description

The Security Supervisor supervises and provides daily operational guidance to security staff, including establishing daily/weekly schedules, training new security officers, verifying accuracy of time sheets, and communicating relevant information across the system.

Library work is about people first. Our employees actively engage with customers, provide exceptional service, and help connect people to the resources they need to learn, grow, and succeed. We serve customers from all backgrounds and life experiences, and we value empathy, respect, curiosity, and a commitment to public service. If you enjoy helping others and making a meaningful impact in your community, you\'ll thrive at Tulsa City-County Library.

Flexibility required with Evenings and weekends as needed;

Competitive pay and a full benefit package (medical, dental, 457(b), pension, paid time off) are offered with this position.

Responsibilities

• Leads a team of Security Officers – both TCCL employees and contracted guards – to provide adequate coverage to scheduled branches; will step in and cover shifts as necessary;
• Interviews, trains, disciplines, and evaluates TCCL staff as necessary;
• Assists in establishing and monitoring roles, metrics, and performance objectives for security officers;
• Conducts a variety of departmental training to meet and comply with TCCL customer service standards and CLEET requirements;
• Conducts regular patrols throughout the system and monitors security cameras providing requested footage as needed;
• Enforces all TCCL rules and regulations, and serves as primary trainer and subject matter expert for new and contracted officers.
• Ensures all documentation related to departmental CLEET certification is archived and updated timely to avoid lapse in staff licensing;
• Takes appropriate action to ensure the safety and security of Library staff, customers, guests, and property. Responds timely to calls for assistance from staff and/or customers, especially in unusual or emergency situations
• Completes daily/weekly/monthly activity reports to ensure department communication and continuity is achieved;
• Maintains order and control during emergency situations; works with local law enforcement and/or other first responders as needed;
• Explains rules and policies to customers and solicits customer cooperation and compliance; communicate with customers who fail to comply with Library rules and policies;
• Reviews daily incident reports, inputting information as necessary into relevant database and updating suspension information.
• Prepares incident reports and debriefs staff on security incidents and issues;
• Creates and distributes security alerts to the system, including current suspensions;
• Maintains proficient understanding of how to operate assigned protective equipment and life saving devices;
• Actively supports TCCL’s Equity, Diversity and Inclusion efforts, and the Library’s Be All In culture;
• Perform other duties as assigned.

Education & Experience

• High School diploma or G.E.D. required plus two or more years of security experience in a public setting;
• A valid Oklahoma driver’s license is required;
• College-level course work in a related field preferred;
• One year of more supervisory experience required.

Tulsa City-County Library proudly serves a diverse community, including many Spanish-speaking customers and families. If you are fluent in both English and Spanish, your skills can help make a meaningful difference in the lives of the people we serve. For this position, the ability to speak/read/write in both Spanish and English is required. Bilingual positions qualify for a quarterly pay incentive.

Physical Activity & Environmental Conditions

Requires occasional stooping or bending; occasional light lifting (up to 20 pounds) may be required; frequent use of office equipment as well as long periods of sitting, standing, or walking as needed

Occasional minor discomforts from exposure to less than optimal temperature and air conditions; may involve dealing with modestly unpleasant situations, such as working in a confined area for long periods of time, dealing with angry or unruly customers, occasional exposure to office chemicals and/or extensive use of video display terminals

Routine, in-town travel with occasional out-of-town trips. Reliable transportation is required.