Security Supervisor

Callaway Resort & Gardens; Pine Mountain (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Callaway Resort & Gardens is seeking a Security Supervisor to lead a team in protecting guests and property at the Pine Mountain, Georgia location. You will supervise security personnel, respond to incidents, and coordinate safety efforts with other departments.

The role requires strong leadership, calm under pressure, and a commitment to high service standards. Training and scheduling will be part of daily responsibilities, with opportunities for professional certification and growth within the

Qualifications

• Be able to positively motivate and lead a team.
• Be able to evaluate and select among alternative courses of action quickly and accurately.
• Be able to work well in high-pressure situations while maintaining composure and objectivity.
• Be able to identify potential guest issues and develop prevention strategies.
• Be able to assimilate complex information from various sources and adapt as needed.
• Be able to listen to concerns from team members and guests.

Responsibilities

• Approach guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance per Callaway standards.
• Maintain professional appearance and uniform.
• Comply with Callaway safety standards and regulations.
• Record and report security incidents with details and follow-up.
• Enforce established security policies and procedures.
• Coordinate with other departments on safety matters.
• Maintain logs of security incidents, staff performance, and operations.
• Create and maintain schedules for safety personnel.
• Perform duties as assigned by supervisor or management.
• Attend meetings and trainings as required.

Skills

Team leadership

Communication

Guest service

Conflict resolution

Listening

Math

Education

High school diploma

Job description

Responsibilities and Duties:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Accurately record and report all security incidents, including details of the event, response actions, and any necessary follow-up.
• Ensure that established security policies and procedures are followed consistently.
• Communicate effectively with other departments to ensure coordination and collaboration on safety/security matters.
• Maintain accurate records or reports of security incidents or operations, staff performance, and other relevant information. Complete any relevant staff training documentation. Review staff activity logs.
• Create and maintain schedules for safety personnel, ensuring adequate staffing levels and coverage. Scheduling may be assigned to a specific supervisor and therefore not all supervisors are specifically responsible to maintain work schedules.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.

Qualifications-

Education and Experience:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• A high school diploma is required.
• A valid Georgia’s Driver’s License is required.
• Two or more years of experience in Law Enforcement, Security, or Hospitality Industries are required.
• Ability to obtain CPR & First Aid Certification through American Heart Association or the American Red Cross within the first six months of employment.
• OSHA 10 and/or OSHA 30 are highly desired.

Physical Requirements:

• Long hours sometimes required.
• Exerting up to 50 lbs. of force occasionally, and/or 25 lbs. of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time.
• Ability to sit for extended periods of time.