Security Supervisor

Callaway-Gardens; Pine Mountain (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Callaway-Gardens in Pine Mountain, GA, is seeking a security-focused team leader to supervise guest security operations and safety programs. You will coordinate incident reporting, maintain schedules for safety personnel, and ensure compliance with corporate standards.

The role requires strong communication, problem-solving under pressure, and a commitment to guest service excellence. You will work in a dynamic environment that values safety and hospitality, with opportunities to develop

Qualifications

• Must motivate and lead a team to deliver guest service excellence.
• Ability to evaluate options quickly and decide.
• Remain composed under pressure while resolving guest issues to satisfaction.
• Identify guest issues and develop methods to prevent or mitigate them.
• Assimilate complex information from multiple sources for decisions.
• Listen to concerns from team and guests and clarify issues.
• Understand financial information and perform basic math.
• A high school diploma is required.

Responsibilities

• Approach guests and team with friendly, service-oriented manner.
• Record and report security incidents with details and follow-up.
• Maintain schedules for safety personnel and ensure adequate staffing.
• Comply with security policies and procedures at all times.
• Attend meetings and trainings as required by supervisor/management.
• Interact with other departments to coordinate safety and security matters.
• Prepare and review staff activity logs and surveillance reports.

Skills

Team leadership

Guest service

Communication

Problem solving

Decision making

Listening

Financial literacy

CPR/First Aid

Education

High school diploma

OSHA 10/30 desirable

Job description

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Accurately record and report all security incidents, including details of the event, response actions, and any necessary follow-up.
• Ensure that established security policies and procedures are followed consistently.
• Communicate effectively with other departments to ensure coordination and collaboration on safety/security matters.
• Maintain accurate records or reports of security incidents or operations, staff performance, and other relevant information.Complete any relevant staff training documentation. Review staff activity logs.
• Create and maintain schedules for safety personnel, ensuring adequate staffing levels and coverage. Scheduling may be assigned to a specific supervisor and therefore not all supervisors are specifically responsible to maintain work schedules.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.

Qualifications-

Education and Experience:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• A high school diploma is required.
• A valid Georgia’s Driver’s License is required.
• Two or more years of experience in Law Enforcement, Security, or Hospitality Industries are required.
• Ability to obtain CPR & First Aid Certification through American Heart Association or the American Red Cross within the first six months of employment.
• OSHA 10 and/or OSHA 30 are highly desired.

Physical Requirements:

• Longhours sometimesrequired.
• Exertingup to 50 lbs. of force occasionally, and/or 25 lbs. of forcefrequentlyor constantlyto lift, carry, push, pullor otherwise move objects.
• Abilityto stand for long hours at a time.
• Abilityto sit for extended periods of time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.