Hospitality Security Supervisor

Callaway Gardens Resort, Inc.; Georgia; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Callaway Gardens Resort, Inc. is seeking a security leader to motivate and guide a team, ensure guest safety, and uphold high service standards. You will handle incident reporting, coordinate with departments, and develop staffing plans to maintain security coverage.

Qualifications include a high school diploma, a Georgia driver's license, 2+ years in security or hospitality, andcertifications like CPR/First Aid within six months. OSHA training is preferred.

Qualifications

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• A high school diploma is required.
• A valid Georgia’s Driver’s License is required.
• Two or more years of experience in Law Enforcement, Security, or Hospitality Industries are required.
• Ability to obtain CPR & First Aid Certification through American Heart Association or the American Red Cross within the first six months of employment.
• OSHA 10 and/or OSHA 30 are highly desired.

Responsibilities

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Accurately record and report all security incidents, including details of the event, response actions, and any necessary follow-up.
• Ensure that established security policies and procedures are followed consistently.
• Communicate effectively with other departments to ensure coordination and collaboration on safety/security matters.
• Maintain accurate records or reports of security incidents or operations, staff performance, and other relevant information.Complete any relevant staff training documentation. Review staff activity logs.
• Create and maintain schedules for safety personnel, ensuring adequate staffing levels and coverage. Scheduling may be assigned to a specific supervisor and therefore not all supervisors are specifically responsible to maintain work schedules.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.

Skills

Team leadership

Guest service

Communication

Conflict resolution

Budget basics

Education

High school diploma

Job description

Callaway Gardens Resort, Inc. is seeking a security leader to motivate and guide a team, ensure guest safety, and uphold high service standards. You will handle incident reporting, coordinate with departments, and develop staffing plans to maintain security coverage.

Qualifications include a high school diploma, a Georgia driver's license, 2+ years in security or hospitality, andcertifications like CPR/First Aid within six months. OSHA training is preferred.