Security Guard

The Crescent Hotels Group; Austin (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

The Crescent Hotels Group in Austin, TX seeks a dedicated Security Officer to patrol the interior and perimeter, observing risks and promoting safety for guests and staff. This role involves addressing guest welfare, handling door lock issues, and coordinating emergency responses in a calm, decisive manner.

Responsibilities include monitoring entry points, reporting suspicious activity, and maintaining knowledge of life safety systems and fire safety equipment.

Qualifications

• Experience in hotel security operations and guest safety.
• Experience with incident reporting and life-safety procedures.
• Ability to observe, assess and respond calmly to security concerns.

Responsibilities

• Patrol interior and perimeter on foot to identify risks.
• Maintain order, assist guests, and handle door locks.
• Respond to emergencies with calm, decisive action.
• Monitor entry points for suspicious activity and report.
• Operate life safety systems and know extinguisher locations.
• Answer security lines promptly and triage priorities.
• Document incidents and escalate to supervision as needed.
• Ensure attendance and be available for shifts.
• Perform other routine security-related duties as assigned.

Skills

Hotel security experience

Marriott brand knowledge

Physical endurance

Verbal communication

Job description

Description

ESSENTIAL JOB FUNCTIONS:

• Send majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Maintain order in the hotel, deal with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
• Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property.
• Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk-through observations of entire hotel. Promote safe work practices.
• Answer security telephone and safety calls and respond in a timely manner based on priority.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• One year of hotel security experience is highly preferred.
• Marriott brand knowledge is highly preferred.
• Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs, and safety equipment using manual dexterity of hands.
• Requires verbal communication using device, bending, stooping and kneeling.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.