Security Officer

fourseasons; Nashville (TN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision coverage

401(k) Retirement Plan

Paid Time Off

Employee Meals

Employee Discounts

Job summary

Four Seasons Hotel Nashville is seeking a Security Officer to safeguard guests, team members and property while delivering Five-Star service. The role requires proactive patrols, incident response and collaboration with local responders in a luxury hospitality environment.

You will monitor CCTV and access control, handle incident reporting, and contribute to safety trainings. This full-time position offers comprehensive benefits and the opportunity to grow within a renowned brand.

Qualifications

• At least one year of security experience in a luxury/hospitality setting.
• Strong communication and interpersonal skills.
• Ability to stay calm and make quick decisions in emergencies.
• Flexibility to work varied shifts, including nights and holidays.
• Proficiency in reading, writing, and speaking English.

Responsibilities

• Protect guests, employees, visitors, and hotel assets by enforcing safety policies.
• Conduct routine patrols and address hazards throughout the property.
• Respond promptly to emergencies, alarms, and guest concerns.
• Monitor CCTV, alarms, and access control systems.
• Prepare incident reports and assist investigations as needed.
• Support fire safety and emergency response procedures.
• Assist with guest lockouts, safe malfunctions, and security requests.
• Promote safety awareness through training and communications.
• Collaborate with hotel departments and external responders as needed.
• Deliver professional, service-oriented security presence.

Skills

Security experience

Communication skills

Calm under pressure

Flexibility

English proficiency

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About the role

Four Seasons Hotel Nashville is seeking a Security Officer to join our dedicated team. This role is responsible for ensuring the safety and security of our guests, residents, employees, and property while delivering exceptional service in alignment with Four Seasons standards. The Security Officer plays a critical role in maintaining a secure environment through proactive patrols, emergency response, incident management, and safety awareness initiatives.

What you will do

• Protect guests, employees, visitors, and hotel assets by enforcing security and safety policies and procedures.
• Conduct routine patrols throughout the hotel, identifying and addressing safety, security, and fire hazards.
• Respond promptly and professionally to emergency situations, alarms, incidents, and guest concerns.
• Monitor security systems, including CCTV, alarms, key control systems, and access control processes.
• Prepare detailed incident reports and assist with investigations as required.
• Support emergency preparedness efforts, including participation in fire safety programs and emergency response procedures.
• Provide assistance with guestroom lockouts, safe malfunctions, and other security-related requests.
• Promote safety awareness throughout the property through training, communication, and compliance initiatives.
• Work collaboratively with hotel departments, emergency responders, and law enforcement agencies when necessary.
• Deliver exceptional guest service while maintaining a professional, approachable, and service-oriented presence.

What you bring

• At least one year of security experience, preferably within a luxury hotel, hospitality, or related environment.
• Strong communication, interpersonal, and conflict resolution skills.
• Ability to remain calm and make sound decisions during emergencies and high-pressures situations.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Reading, writing, and verbal proficiency in English.

What we offer

• Competitive wages and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at Four Seasons Hotels and Resorts worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Medical, Dental, and Vision coverage
• 401(k) Retirement Plan with company benefits
• Paid Time Off and Holiday Pay
• Employee Assistance Program, Disability Coverage, and Life Insurance
• Inclusive employee events and a dynamic workplace culture

Schedule & Hours:

• Full-Time position
• Must be available to work flexible schedules, including mornings, evenings, overnights, weekends, and holidays as business needs require.

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal