Security Software Support Technician

CGL Electronic Security, Inc.; Westwood (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Take home service vehicle

Company provided phone

Laptop provided

Health, Dental, Life and STD and LTD

Employee Assistance Program

HRA and HSA options

401K plan

Job summary

CGL Electronic Security, Inc. is seeking a Software Support Technician in the Greater Boston area. This role focuses on programming and configuring security-related systems per customer needs and managerial direction.

You will install and integrate access control and video surveillance solutions, support internal teams, and maintain system certifications. Strong communication, multitasking, and customer service skills are essential for success in a fast-paced security environment.

Qualifications

• 5–7 years experience preferred.
• CORI check required and MA certificate of clearance.
• Background check, drug screen, and clean driving record required.
• SQL knowledge is a plus.
• IT networking and system support background is a plus.

Responsibilities

• Provide software installation, integration and configuration for access control systems and video surveillance.
• Support internal teams that repair and maintain customer systems; perform regular maintenance; diagnose problems and plan repairs.
• Coordinate with customers prior to scheduled software projects to verify information and personnel.
• Provide customer system training and hands-on support.
• Maintain and update certifications for cameras and access control systems.

Skills

Customer service

Communication

Multitasking

Time management

Stress management

Education

Associate degree

Tools

Software House

Genetec

Exacq

Job description

We are looking for motivated security professionals to join CGL’s growing team as a Software Support Technician and experience the difference of our “family business with a corporate structure” for further personal and professional development!

We are looking for team members to contribute to and deliver our mission to provide consistently deliver customer service excellence. Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications on today’s leading security products.

The primary function of a Software Support Technician is to program and configure security-related systems as required by the customer and directed by the manager.

Typical Duties And Responsibilities

Complete software installation and configuration for various access control, video surveillance, and alarm intrusion systems. Provide integration support for customers’ existing systems with their access and video security solutions. Provide support to CGL internal teams that repair and maintain customer systems; perform regular maintenance to prevent breakdowns; diagnose problems with customers computerized systems and determine the course of action and perform the repair. Contacts customers prior to the date of scheduled software related projects to verify coordinate needed information and or personnel.

What You Will Do As a Software Support Technician

• Provide software installation, integration and configuration and service of access control systems including but not limited to Software House, Genetec, S2 netbox and net controllers, Openpath
• Installation, integration and service of various video surveillance solutions including but not limited to Genetec, American Dynamics, Exacq, Milestone
• Configure and program network architecture to support access and video solutions
• Perform IP network configuration for camera and access control systems
• Maintain certifications for camera and access control systems
• Provide customer system training

What You Bring To The Table

• Proven ability to interact with all levels and departments including corporate project stakeholders, associated design disciplines, and construction/system integration contractors
• The ability to work closely with Information Technology professionals to ensure project and customer expectations are met
• Strong oral/written communication and interpersonal skills
• Must be a responsible, self‑motivated, self‑starter, personable and well organized
• Superior customer service skills to deal with both internal and external customers
• Ability to manage multiple tasks simultaneously
• Must be able to effectively handle stressful situations
• Must be able to read and effectively interpret general business documentation
• Associate is required to stand, walk, climb, sit and use hands and fingers
• Reaching, grasping, and carrying activities also required
• Valid and current driver’s license

Experience And Education

• 5‑7 years’ experience preferred
• Manufacturer certifications such as Software House, Genetec, and/or Exacq are desirable
• Requires ability to pass CORI check and obtain MA certificate of clearance
• Pass background check, drug screen, and clean driving record required
• Familiarity with SQL programming language is a plus
• Background in IT networking and system support is a plus

Compensation And Benefits

• Compensation $80‑100k, based on experience
• Take home service vehicle
• Company provided phone and laptop
• Health, Dental, Life and STD and LTD Insurance
• Employee Assistance Program
• HRA and HSA options
• 401K Plan options
• Local travel required, primarily within the Greater Boston metropolitan region but may include other areas within Massachusetts, Rhode Island, and New Hampshire.