Security Software Support Technician

CGL Electronic Security; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Take-home vehicle

Company phone

Company laptop

Health insurance

Dental insurance

Life insurance

STD insurance

LTD insurance

Employee Assistance Program

HRA/HSA options

401(k) Plan

Job summary

CGL Electronic Security in the Greater Boston area is seeking a Software Support Technician to install, configure, and service access control, video surveillance, and intrusion systems.

You will provide integration support for customers, train users, and collaborate with IT and project stakeholders to meet schedules and quality goals. The role offers a take‑home vehicle, company phone and laptop, comprehensive health and retirement benefits, and opportunities for industry certifications.

Qualifications

• 5-7 years’ experience preferred.
• Manufacturer certifications such as Software House, Genetec, and/or Exacq are desirable.
• Ability to pass CORI check and obtain MA certificate of clearance.
• Pass background check, drug screen, and maintain a clean driving record.
• Familiarity with SQL programming language is a plus.
• Background in IT networking and system support is a plus.

Responsibilities

• Complete software installation and configuration for access control, video surveillance, and alarm systems.
• Provide integration support for customers’ existing security solutions.
• Support internal teams in repair, maintenance, and troubleshooting of systems.
• Coordinate with customers prior to projects to verify information and schedules.
• Provide training on customer systems and configurations.
• Interact with project stakeholders and IT to meet expectations.
• Maintain certifications for camera and access control systems.

Skills

SQL programming

IT networking

Customer service

Communication

Tools

Software House

Genetec

Exacq

Job description

We are looking for motivated security professionals to join CGL’s growing team as a Software Support Technician and experience the difference of our “family business with a corporate structure” in enhancing personal and professional development. Join a team that consistently delivers customer service excellence, works alongside highly skilled, industry‑certified professionals, and receives competitive benefits, industry training, and certifications on today’s leading security products.

Responsibilities

• Complete software installation and configuration for various access control, video surveillance, and alarm intrusion systems.
• Provide integration support for customers’ existing systems with their access and video security solutions.
• Support CGL internal teams that repair and maintain customer systems, perform regular maintenance to prevent breakdowns, diagnose problems with customers’ computerized systems, determine corrective actions, and perform repairs.
• Contact customers prior to scheduled software‑related projects to verify and coordinate needed information and personnel.
• Provide software installation, integration, and configuration services for access control systems (e.g., Software House, Genetec, S2 Netbox, Net Controllers, Openpath).
• Install, integrate, and service various video surveillance solutions (e.g., Genetec, American Dynamics, Exacq, Milestone).
• Configure and program network architecture to support access and video solutions.
• Perform IP network configuration for camera and access control systems.
• Maintain certifications for camera and access control systems.
• Provide customer system training.
• Interact effectively with all levels and departments, including corporate project stakeholders, design disciplines, and construction/system integration contractors.
• Work closely with Information Technology professionals to meet project and customer expectations.
• Demonstrate strong oral/written communication and interpersonal skills.
• Be responsible, self‑motivated, self‑starter, personable, and well‑organized.
• Deliver superior customer service to internal and external customers.
• Manage multiple tasks simultaneously and handle stressful situations effectively.
• Read and interpret general business documentation accurately.
• Meet physical requirements: stand, walk, climb, sit, use hands and fingers; reach, grasp, and carry as required.
• Hold a valid and current driver’s license.

Qualifications

• 5‑7 years’ experience preferred.
• Manufacturer certifications such as Software House, Genetec, and/or Exacq are desirable.
• Ability to pass CORI check and obtain MA certificate of clearance.
• Pass background check, drug screen, and maintain a clean driving record.
• Familiarity with SQL programming language is a plus.
• Background in IT networking and system support is a plus.

Compensation and Benefits

• Compensation $80‑100k, based on experience.
• Take‑home service vehicle.
• Company‑provided phone and laptop.
• Health, Dental, Life, STD, and LTD insurance.
• Employee Assistance Program.
• HRA and HSA options.
• 401(k) Plan options.

Local travel is required, primarily within the Greater Boston metropolitan region but may include other areas within Massachusetts, Rhode Island, and New Hampshire.

Equal Employment Opportunity

As set forth in CGL Electronic Security’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.