Security Shift Supervisor

Westhab; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established community development organization seeks a dedicated Shift Supervisor for a women's homeless shelter. This role involves training staff, supervising security operations, and ensuring the safety of clients and employees. The ideal candidate will possess a strong background in crisis management and security systems, along with an Associates Degree or equivalent experience. Join a results-driven team committed to empowering vulnerable communities and making a significant impact in their lives. If you are ready for a challenging yet rewarding opportunity, this position is for you!

Qualifications

• Associates Degree in social services or equivalent experience required.
• Valid N.Y.S Security Guard License and Fire Guard License mandatory.

Responsibilities

• Train and supervise security staff, ensuring safety protocols are followed.
• Respond to incidents and emergencies, providing crisis intervention as needed.

Skills

Crisis Management

Problem-Solving

Supervision

Security Systems Knowledge

Communication Skills

Education

Associates Degree in Social Services

Equivalent Experience

Tools

Video Surveillance Systems

Fire Detection/Alarm Notification Systems

CARES Protocol

Job description

SUMMARY: The Shift Supervisor is responsible for performing work involving a variety of specialized assignments and security systems in a 200+ bed women’s homeless shelter. The Shift Supervisor reports to the Security Manager.

DUTIES & RESPONSIBILITIES:

• Train new security/residential aide employees in all aspects of the facility.
• Supervise and delegate tasks assigned to SSO/residential aides, drivers, and kitchen staff working on assigned shifts.
• Monitor access control, and ensure effective use of the magnetometer and x-ray machine.
• Respond to incidents and utilize crisis management to protect the safety of the staff and clients.
• Make rounds throughout the facility and external premises to prevent, detect, deter, and report hazardous situations, trespassers, and illegal activities.
• Respond to emergencies in person throughout the building, and provide guidance and support to line staff and subordinates.
• Complete monthly security reports.
• Create incident reports and disseminate as appropriate.
• Document in CARES and other Westhab protocols.
• Facilitate process when EMS and NYPD are on site.
• Conduct daily security and fire safety system inspections.
• Fulfill all job responsibilities of a Client Care Monitor in their absence.
• Adjust staff schedules due to sick calls and unexpected staff shortages.
• Maintain safety and security of clients and staff.
• Provide crisis intervention when needed.
• Assist Security Manager in preparing and executing fire drills.
• Review log book entries, incident reports, and critical administrative responsibilities on assigned shift, checking for errors and ensuring accuracy.
• Attend and conduct various meetings and training as needed.
• Check inventory of all assigned equipment daily and investigate any discrepancies.
• Perform all related duties as assigned.

EXPERIENCE AND QUALIFICATIONS:

Associates Degree in social services, criminology, or related field; or equivalent experience required. A valid N.Y.S Security Guard License, Fire Guard License, and certification in Nonviolent Crisis Intervention (CPI) are mandatory. Must possess a general knowledge of security systems. Ability to solve problems and make decisions based on factual information is a must. Knowledge of video surveillance and fire detection/alarm notification systems is essential. The Shift Supervisor must own their own vehicle and have knowledge of the public transportation system. A home phone number is mandatory. Must be flexible on days and hours of availability. Must have shelter knowledge and be familiar with CARES and DHS shelter protocols.

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards and providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rules, and regulations in addition to keeping our workplaces free of serious recognized hazards.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE).