SECURITY SHIFT MANAGER

Belterra Casino Resort; Florence (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Belterra Casino Resort is seeking a Security Manager responsible for overseeing security operations and ensuring exceptional guest service. The role includes managing and training staff, resolving guest issues, and adhering to legal standards to protect guests and assets.

Qualifications

• Minimum of three years’ experience in security, law enforcement, or military.
• At least one year experience in supervision.

Responsibilities

• Oversee staffing levels and employee training.
• Resolve guest complaints and maintain guest service standards.
• Ensure compliance with laws and regulations.

Skills

Supervision

Conflict Resolution

Training

Job description

Job Description

1. Hires, trains, motivates, evaluates and manages employees to ensure proper staffing levels and that employees receive adequate guidance, training and resources to accomplish established department objectives.

2. Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.

3. Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.

4. Resolves guest complaints and ensures that the highest level of guest service is rendered at all times.

5. Responsible for scheduling transportation of "for cause” drug/alcohol testing, as needed.

6. Provides support to other departments to ensure that proper procedures for Games, Slots, Cashiers, drops, etc., are implemented and maintained.

7. Ensures that proper arrest procedures and detainment techniques are carried out in violations of criminal law.

8. Ensures that all company and departmental procedures are followed; assists various local, state and federal authorities in various activities and investigations to ensure that procedures and laws are observed.

9. Maintains current information on local criminal activity, etc., to ensure the protection of company assets, guests and team members; develops and maintains communications with law enforcement agencies and security personnel of other casinos.

10. Provides support to departmental management in the event of sensitive and/or dangerous situations involving terminations, thefts, team member or guest issues, etc.

11. Acts as the On-Scene Leader that reports to the Security Manager for any life safety emergency (such as, fire, flood, bomb threat, evacuation, man-overboard, etc.) on the vessel to ensure safety of casino guests, employees and property.

12. Maintains a high level of awareness as to criminal and civil laws as it pertains to Belterra; may conduct investigations where required.

13. Prepare, complete and review reports to ensure that management is kept abreast of security related incidents.

Qualifications:
Qualifications

• Minimum of three (3) years’ experience in security, law enforcement or military.
• At least one (1) year experience in supervision.

Basic knowledge of Indiana civil and criminal laws and Indiana Gaming Commission regulations

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.