Security Shift Manager

Wind Creek Chicago Southland; East Hazel Crest (IL); On-site; USD 63,000 - 78,700; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Shift differential pay

Discretionary quarterly bonus

Job summary

Wind Creek Chicago Southland is seeking a Security Shift Manager to supervise Security Officers, coordinate incident reporting, and ensure compliance with gaming regulations. This role requires strong leadership, communication, and the ability to operate in a fast-paced environment.

The successful candidate will manage staffing, risk controls, and safety programs across the property, while maintaining guest and employee safety and aligning with Wind Creek standards.

Qualifications

• Bachelor’s Degree in a related field is required.
• Two (2) years’ Security/Law Enforcement Supervisory experience required.
• Minimum of five (5) years’ experience in law enforcement, public safety administration, active duty military security functions, or similar security capacity required.
• Two (2) years of experience in customer relations or guest services required.
• Must meet departmental physical fitness standards; a test may be required (lift up to 100 lbs, climb stairs, run distances).
• Excellent verbal and written communication skills are essential.
• Ability to train and develop staff; SOPs development experience preferred.

Responsibilities

• Manages and directs Security team.
• Schedules staffing and dispatch, including radio control.
• Maintains incident reports and logs; prepares detailed reports.
• Manages access control and keys for gaming facilities.
• Ensures compliance with laws, regulations, and company policies.
• Supports safety, crowd control, and emergency procedures.
• Coordinates with directors and managers across the organization.
• Trains and develops team members through coaching and corrective action.

Skills

Verbal communication

Written communication

Team leadership

Customer relations

Education

Bachelor’s Degree in Related Field

Job description

Job Overview:

The Security Shift Manager will oversee and guide the Security Officers to increase guest satisfaction and ensure internal controls and safety measures are effectively enforced. The Security Shift Manager will function as a liaison with federal, state, and local law enforcement, as well as first responders as needed. The Security Shift Manager will be an integral part of providing a secure environment for all guests and team members.

Description

Job Overview:

The Security Shift Manager will oversee and guide the Security Officers to increase guest satisfaction and ensure internal controls and safety measures are effectively enforced. The Security Shift Manager will function as a liaison with federal, state, and local law enforcement, as well as first responders as needed. The Security Shift Manager will be an integral part of providing a secure environment for all guests and team members.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities:

• Manages and directs Security team
• Manages the dispatch of all aspects of the staffing, including radio control
• Schedules the activities of the Security team, ensuring appropriate coverage of the property
• Creates and maintains written incident reports involving guests or employees within the incident reporting system; prepares additional detailed reports as may be required
• Provides Key Control and Coordinates all gaming facility keys
• Stays in compliance with all federal, state, and local regulations and requirements
• Verifies gaming machine access; Verifies gaming machine payout verification logs meet all requirements of the Gaming Commission
• Manages all aspects of guest and employee safety
• Reports employee violations of established policies and procedures
• Communicates emergency procedures; Maintains entrance/exit door security and crowd control according to the Company’s rules and procedures
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Builds strong working relationships with directors and managers throughout the organization
• Select, train, and develop team members through education, training, coaching, and corrective action
• Participates daily in the operation to ensure:
• Staffing levels are adequate
• Team Members are performing guest services as per Wind Creek standards.
• Review, investigate, and implement corrective plans on all incident, medical, and surveillance reports to ensure departmental compliance with internal controls, policies, and all applicable regulations
• In the absence of, or when directed by the Director of Security, perform system administration to the Electronic Key Control System
• Perform duties and responsibilities associated with the IGB statewide voluntary Self-Exclusion Program
• Assist in arrests or physically restraining a resistant individual as needed
• Responsible for the overall security operations in the absence of the Director of Security
• Reports directly to Director of Security all information pertaining of safety and security
• Maintains staffing time attendance and budgets for the department
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED– required
• Bachelor’s Degree in Related Field AND two (2) years’ Security/Law Enforcement Supervisory– required
• OR Four (4) years’ experience in a Security/ Law Enforcement Management position– required
• OR Three (3) years’ experience in a Security Supervisory position with Wind Creek Hospitality– required
• Minimum of five (5) years’ experience in law enforcement, public safety administration, active duty military security functions, corrections or other security capacity– required
• Two (2) years of experience in customer relations or guest services– required
• Must be able to meet and maintain a departmental physical fitness standard- required; the security department may conduct a test that is comparable to the below requirements: required
• Must be able to lift and carry up to 100 lbs for a distance of 300 feet within 120 seconds
• Must be able to climb 4 flights of stairs in 80 seconds
• Must be able to run 350 ft in 90 seconds
• Annually re-test for all physical requirements
• Must have excellent verbal and written communication skills
• Ability to counsel, guide, train, and instruct assigned personnel in the proper performance of their duties
• Ability to develop and modify standard operating procedures (SOPs)
• Works well with manual and automated systems and develops or implements procedures, formats, budgets, testing, training, and documentation
• Must have the ability to interact with a variety of people
• Must be able to adapt and thrive in a fluid, high-stress, and fast-paced environment
• Must be at least 21 years of age
• Willing to work odd and irregular hours, including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
• Must have a current State driver’s license and an insurable driving record; for purposes of driving company vehicles- required
• Must have willingness and ability to work in a smoke/secondary smoke environment

Base Pay:

• Compensation: $63,000.00-$78,700.00 annually, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits: Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.