Security Officer I

Wind Creek Chicago Southland; East Hazel Crest (IL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Group medical, dental, and vision insurance

401K with matching

Paid time off

Discretionary quarterly bonuses

Job summary

Wind Creek Chicago Southland is looking for a Security Officer I in East Hazel Crest. The role involves controlling access to the casino, patrolling the property, and ensuring guest safety. A strong commitment to customer service and the ability to deter security threats are crucial.

The Security Officer I must possess a high school diploma, be at least 21 years old, and have at least one year of security or law enforcement experience. Competitive pay and benefits are offered.

Qualifications

• High School diploma or GED required.
• Must be 21 years of age or older.
• One year of law enforcement or security experience required.
• Ability to lift and carry up to 100 lbs.

Responsibilities

• Control access to the casino and monitor the gaming floor.
• Prepare written reports to document incidents.
• Transport guests in company vehicles.
• Report any criminal or suspicious activity.

Skills

Customer service orientation

Attention to detail

Physical fitness

Conflict resolution skills

Education

High School diploma or GED

BASSET training and certification

First aid, CPR and AED certification

Job description

Description

Job Overview

The Security Officer I is responsible for controlling access to the casino, patrolling the gaming floor and other areas of the property, and maintaining a visible presence to deter any potential security threats or incidents. The Security Officer I will act as the initial point of contact for guests, providing a welcoming experience while also enforcing security measures. The Security Officer I may also assist in transporting guests using company vehicles. Overall, the Security Officer I requires a strong commitment to customer service, a keen eye for security risks, and the ability to handle situations with professionalism and efficiency.

Schedule

The Security Team operates 24 hours a day/7 days a week. Days/shifts are assigned to meet the needs of the organization, and are subject to change to meet the needs of the organization. Positions include weekend and holiday shifts.

Duties And Responsibilities

• Identifies all under-age patrons seeking to enter any Wind Creek Hospitality facility by requiring valid identification for any patron that appears under the age of 30 years of age
• Prevents access to the gaming floor for anyone under the age of 21
• Walks the casino floor looking for issues or problems requiring security attention
• Maintains focus and concentration in the face of distractions
• Follows and adheres to standardized operational procedures
• Monitors alcohol consumption and ensures that alcohol does not leave the property
• Exhibits enthusiasm and provides a warm welcome to patrons entering or leaving the building; outgoing, friendly, helpful personality and a positive attitude - as to uphold WCH Values
• Prepares written reports to document incidents
• Transports guests in company vehicles
• Initiate and prepare Security Incident Reports
• Escort chips, cash, and table game drops per company procedures and regulatory requirements
• Report any criminal or suspicious activity without hesitation
• Ensure the department adheres to all regulatory, departmental, and Company policies and procedures
• Communicate any violations of Company policies and procedures as well as any regulatory requirements
• Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program
• Safeguard the overall integrity of gaming
• Other duties & responsibilities as assigned

Job Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year law enforcement, military, or other security capacity - required
  • OR One (1) year of experience in a front of the house position within WC - required
    • AND successfully complete at a minimum of 80% pass rate basic Security Officer training program within sixty (60) days of employment- required
• Must be able to meet and maintain a departmental physical fitness standard - required; the security department may conduct a test that is comparable to the below requirements:
  • Must be able to lift and carry up to 100 lbs for a distance of 300 feet within 120 seconds
  • Must be able to climb 4 flights of stairs in 80 seconds
  • Must be able to run 350 ft in 90 seconds
  • Annually re-test for all physical requirements
• Must complete BASSET training and certification and Title 31 training as required as a condition of employment
• Basic first aid, CPR and AED certification required within 90 days of employment
• Must successfully pass job interview, including a guest service audition and report writing exercise
• Must be able to stand and/or walk for entire shift
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
• Must have a current State driver’s license and an insurable driving record; for purposes of driving company vehicles-preferred

Base Pay

• Pay range - $15.00 - $20.00 (The base pay will depend on factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.