Table Games Supervisor

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 37,195 - 50,971; Full time

Benefits offered by this job

Group medical

Dental

Vision

Life insurance

FSA

Employee Assistance Program (EAP)

Paid time off

401K with matching

Shift differential

Discretionary quarterly bonuses

Job summary

Wind Creek Hospitality in East Hazel Crest, IL seeks a Table Games Supervisor to oversee a group of tables in the pit, coach dealers, rate play, and ensure adherence to gaming procedures. You will supervise team members, enforce policies, manage schedules, and ensure exceptional guest service in a fast-paced casino environment.

The role requires supervisory experience, knowledge of core games, and an Illinois Gaming Act license, with a focus on integrity, teamwork, and staff development to

Qualifications

• High School diploma or GED required; must complete GED within 6 months from start date as a condition of continued employment.
• Associate’s Degree in Related field – required.
• Two years of supervisory experience – required.
• Two years of experience dealing multiple games at another major casino property – required.
• Must have an Occupational License per Illinois Gaming Act and remain in good standing.

Responsibilities

• Protect the assets of Wind Creek.
• Observe game play for irregularities and ensure procedures are followed.
• Supervise team members and enforce company and regulatory policies.
• Ensure staff are cordial to patrons and coworkers.
• Verify staff schedules meet business needs and communicate staffing changes.
• Handle staff complaints and resolve problems promptly.
• Provide timely information to relieving supervisors.
• Maintain courteous rapport with guests and team members to deliver excellent service.
• Rate customers based on time of play, bets, and strategy.
• Count and report table game float inventories and irregularities.

Skills

Supervisory experience

Knowledge of core games

Deal assigned game

Basic math skills

Customer service/communication

Education

Associate’s Degree in Related field

Job description

Job Overview

The primary responsibility of the Table Games Supervisor is to supervise the operation of a group of assigned tables within the pit. The Table Games Supervisor must be a coach for the Table Games Dealer, providing feedback on performance. It is their responsibility to rate the play of our guests and to ensure that all gaming procedures are being followed.

Description

The primary responsibility of the Table Games Supervisor is to supervise the operation of a group of assigned tables within the pit. The Table Games Supervisor must be a coach for the Table Games Dealer, providing feedback on performance. It is their responsibility to rate the play of our guests and to ensure that all gaming procedures are being followed.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Protect the assets of Wind Creek.
• Observe game, always looking for irregularities or deviations from procedure.
• Advise Table Games Management of any possible problem areas or irregularities.
• Supervise team members ensuring that they are enforcing and adhering to company and regulatory policies and being alert to their job duties.
• Ensure team members are cordial and courteous to all patrons and fellow team members.
• Ensures that team members adhere to gaming regulations and any violations are reported to Table Game Management
• Verify schedule of table game team members ensuring they meet business needs and advise the Table Game Management of needs for staff level changes.
• Handle team member complaints and resolve problems that arise.
• Communicates all pertinent information to relieving Table Games Supervisor.
• Establish and maintain a courteous rapport with all casino guests and fellow team members, providing the best possible service.
• Handle customer complaints, in consultation with the Table Games Shift Management when necessary.
• Inform team members of policies contained in the management policies manual, ensuring compliance.
• Rate customers based on time of play, average bet, amount of win/loss, amount of credit or cash buy-in, walk amount, and basic strategy.
• Accurately count game float inventories at the beginning and close of the shift, (and periodically throughout the shift) advising the Table Games Management of approximate results for the shift and any suspected irregularities.
• Issue credit based on information obtained from the casino computer system in accordance with company policy and established limits.
• Observe taking and paying of bets in accordance with established company policies and procedures.
• Alert the Table Games Management of any irregularities.
• Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Manage staff and organize department functions in accordance with company guidelines.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
• Interview and make recommendation of candidates for new hire.
• Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline.
• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
• Maintains an open-door policy and addresses all team member issues and/or concerns in a timely manner.
• Develop a working knowledge of all IGB rules, regulations and Internal Controls applicable to your position.
• Must read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Other duties and responsibilities as assigned

Job Requirements

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field– required
• OR Two (2) years’ Supervisory experience– required
• OR One (1) year experience as a Dual-Rate Supervisor in a PCI Gaming Department– required
• OR Two (2) years’ experience in the hiring position’s Department– required
• Two (2) years of experience in dealing multiple games at another major casino property or its equivalent– required
• Ability to distinguish winning/losing combinations and settle wagers accordingly– required
• Knowledge of at least three (3) core games– required
• Knowledge and ability to deal assigned game and supervise multiple games when needed– required
• Perform basic math skills.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 30 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Pay range - $27.10 - $36.80 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses to all employees.