Security Shift Lead - Downtown Mall & Transit Hub

Titan-Security-Group; Chicago (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Medical and Dental insurance

Career growth opportunities

Skills-enhancing training

Job summary

Titan Security, a premier security provider, is seeking a Security Shift Supervisor for a high-traffic downtown shopping mall in Chicago. The role leads a team of officers, oversees access control, crowd management, and real-time incident response, ensuring safety for visitors and tenants.

Based in the Loop location, you will supervise shifts that require vigilance across concourses, retail levels, and transit-adjacent zones, maintaining strong tenant relationships and enforcing safety

Qualifications

• 3 years prior satisfactory employment as a security officer or related experience.
• Must be at least 18 years of age.
• Valid Security License if required by state, driver’s license as applicable.
• Ability to read, write, speak, and understand English.

Responsibilities

• Supervise operations of an assigned Client site (downtown Shopping Mall) on assigned shift.
• Report to Site Supervisor/Director and Titan Management.
• Manage a team of security officers, including scheduling, payroll, training, coaching and development.
• Ensure the Client Site is provided with high quality security services to protect people and property.
• Handle escalated security issues or emergencies appropriately.
• Develop staff through performance management and provide a great work environment.

Skills

Supervisory experience

Customer service

English proficiency

Education

High School diploma

Job description

Titan Security, a premier security provider, is seeking a Security Shift Supervisor for a high-traffic downtown shopping mall in Chicago. The role leads a team of officers, oversees access control, crowd management, and real-time incident response, ensuring safety for visitors and tenants.

Based in the Loop location, you will supervise shifts that require vigilance across concourses, retail levels, and transit-adjacent zones, maintaining strong tenant relationships and enforcing safety