Security Shift Lead – High-Traffic Mall & Transit Hub

Titan Security Group; Chicago (IL); On-site; USD 30,000 - 39,000; Full time

Job summary

Titan Security Group is seeking a Security Shift Supervisor to lead security operations at a high-volume downtown shopping center in Chicago. You will manage officers, enforce safety guidelines, and coordinate shift coverage to ensure a secure, welcoming environment for visitors and merchants alike.

The role includes supervising staff, coordinating training, and addressing security incidents in real time, with a focus on life-safety compliance and excellent client service.

Qualifications

• Experience supervising security staff.
• Experience in high-volume retail security desirable.
• Ability to respond to incidents effectively.

Responsibilities

• Supervise operations of an assigned Client site (downtown Shopping Mall) on assigned shift.
• Report directly to Site Supervisor/Director and/or Marksman / Titan Management.
• Manage a team of security officers, including scheduling, payroll, training, coaching and development.
• Ensure the Client Site is provided with high quality security services to protect people and property.
• Handle all escalated security issues or emergency situations appropriately.
• Develop staff through performance management (coaching, recognition).
• Provide a great work environment by treating staff with respect.
• Assist in site-specific training and annual refresher training per Titan’s standards.
• Reconcile logs, shift responsibilities and patrols; review incident reports.

Skills

Team leadership

Scheduling

Payroll

Training

Incident response

Job description

Titan Security Group is seeking a Security Shift Supervisor to lead security operations at a high-volume downtown shopping center in Chicago. You will manage officers, enforce safety guidelines, and coordinate shift coverage to ensure a secure, welcoming environment for visitors and merchants alike.

The role includes supervising staff, coordinating training, and addressing security incidents in real time, with a focus on life-safety compliance and excellent client service.