Security Shift Lead – Downtown High-Rise

Titan Security Group; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Career growth opportunities

Skills training

Job summary

Titan Security Group is seeking a Security Shift Supervisor to oversee daily security operations for a flagship downtown asset in Chicago. You will lead a guard force, manage post procedures, and ensure life safety compliance and operational excellence.

The role requires at least 2 years of supervisory experience, a high school diploma or GED, and an active security license if required by state. The position offers a clear path for career growth and training opportunities.

Qualifications

• High School diploma or GED required.
• 3 years prior security officer experience.
• Must be at least 18 years old.
• Valid Security License if required by state.
• Driver's license if applicable.
• Ability to read, write, speak, and understand English.

Responsibilities

• Lead, direct, and motivate on-duty security officers to ensure adherence to policies, post orders, and safety guidelines.
• Report directly to Site Supervisor/Director and/or Marksman / Titan Management.
• Manage a team of security officers, including scheduling, payroll, training, coaching, development and support.
• Ensure the Client Site is provided with high quality security services to protect people and property.
• Handle all escalated security issues or emergency situations appropriately.
• Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.).
• Provide a great work environment by treating staff with respect.
• Coordinate on-the-job training and client-specific training and refresher training per Titan’s standards.
• Reconcile logs, shift responsibilities and patrols; review incident reports and coordinate investigations.
• Develop/maintain operational procedures and post orders for emergency reference by staff.
• Train and qualify to work assigned post; maintain knowledge of post instructions.
• Maintain access control procedures set by building management.
• Utilize access control, visitor management and CCTV systems as needed.
• Identify all tenants and visitors upon arrival; sign-in visitors and vendors.
• Observe departing personnel to guard against theft; monitor CCTV.
• Respond to incidents including property emergencies.
• Conduct general patrols across the property in various hours and weather.
• Stand/sit/walk for extended periods; assist tenants with directions and information.
• Record data accurately in logs; maintain logs of people, property, packages.
• Provide excellent customer service to all parties on duty.

Skills

Leadership

Team management

Customer service

Communication

Safety compliance

Education

High School diploma or GED

Tools

Access control systems

CCTV systems

Job description

Titan Security Group is seeking a Security Shift Supervisor to oversee daily security operations for a flagship downtown asset in Chicago. You will lead a guard force, manage post procedures, and ensure life safety compliance and operational excellence.

The role requires at least 2 years of supervisory experience, a high school diploma or GED, and an active security license if required by state. The position offers a clear path for career growth and training opportunities.