Lead Security Shift Supervisor – Chicago Skyscraper

Titan Security Group; Chicago (IL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Paid time off and paid holidays

Medical and Dental insurance

Opportunities for career growth

Job summary

Titan Security seeks an operational, detail-oriented Security Shift Supervisor to manage shift operations for a 54-story Class A building in Chicago’s West Loop. The role leads on-duty officers, oversees access control and CCTV, and maintains high security and customer service standards across 1.2 million sq ft of prestigious property.

Schedule includes weekend/weekday rotations; strong leadership and training skills are essential.

Qualifications

• High School diploma or GED and 3 years prior satisfactory employment as a security officer or related experience
• Must be at least 18 years of age
• Ability to read, write, speak, and understand English; bilingual considered a plus
• Ability to pass pre-employment drug screen and criminal background check
• Valid Security License if required by state; driver’s license if applicable

Responsibilities

• Lead, direct, and motivate on-duty security officers to ensure adherence to policies, post orders, and safety guidelines
• Report directly to Site Supervisor/Director and/or Titan Management
• Manage a team of security officers, including scheduling, payroll, training, coaching, development and support
• Ensure the Client Site is provided with high quality security services to protect people and property
• Handle escalated security issues or emergencies appropriately
• Develop staff through performance management and provide a great work environment
• Coordinate on-the-job training and client-specific training in line with Titan’s standards
• Maintain logs, incident reports, and coordinate investigations
• Develop/maintain operational procedures and post orders for emergencies
• Maintain access control and CCTV/security procedure familiarity
• Identify tenants/visitors and ensure proper sign-in and safety measures
• Observe and patrol facility, including exterior areas and stairs
• Provide excellent customer service to all individuals on site

Skills

English proficiency

Education

High School diploma/GED

Job description

Titan Security seeks an operational, detail-oriented Security Shift Supervisor to manage shift operations for a 54-story Class A building in Chicago’s West Loop. The role leads on-duty officers, oversees access control and CCTV, and maintains high security and customer service standards across 1.2 million sq ft of prestigious property.

Schedule includes weekend/weekday rotations; strong leadership and training skills are essential.