Mall Security Shift Leader

tsg; Chicago (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

Titan Security in Chicago's Loop is seeking a Security Shift Supervisor to lead shift operations, manage security officers, control access, manage crowds, and respond to incidents across a busy public concourse and retail environment.

The role requires at least 2 years of continuous supervisory experience, a high school diploma or GED, and a valid security license if required by state; the schedule includes weekend and weekday shifts.

Qualifications

• Education and/or Experience: High School diploma or general education degree (GED) and 3 years prior satisfactory employment as a security officer or directly related experience. Must be at least 18 years of age.
• Certificates, Licenses, Registrations: Valid Security License if required by state, driver's

Responsibilities

• Supervise operations of an assigned Client site (downtown Shopping Mall) on assigned shift.
• Report directly to Site Supervisor/Director and/or Marksman / Titan Management.
• Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support.
• Ensure the Client Site is provided with high quality security services to protect people and property.
• Handle all escalated security issues or emergency situations appropriately.
• Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.).
• Provide the basis of a great work environment by treating staff with respect.
• Assist in the Coordination and/or conduct site-specific on the job training, client-specific training and annual refresher training for staff by adhering to Titan's training standards.

Education

High School diploma or GED

3 years security officer experience

Job description

Titan Security in Chicago's Loop is seeking a Security Shift Supervisor to lead shift operations, manage security officers, control access, manage crowds, and respond to incidents across a busy public concourse and retail environment.

The role requires at least 2 years of continuous supervisory experience, a high school diploma or GED, and a valid security license if required by state; the schedule includes weekend and weekday shifts.