Security Officer

Makeready; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

PTO and PTO exchange

401k matching

Maternity/paternity leave

Pet insurance

Student loan repayment program

Job summary

The Greenleigh River Oaks, opening Fall 2026, by Makeready, is seeking a professional Security Officer to maintain a secure, welcoming environment across the property. You will monitor facilities, patrol guest areas, respond to incidents, and support guests and team members with a calm, service-oriented presence.

Ideal candidates bring hotel security or related experience, strong safety knowledge, excellent communication, and the ability to work flexible shifts including evenings, weekends, and

Qualifications

• Prior experience in hotel security, hospitality, or related fields preferred.
• Strong understanding of safety procedures and emergency response.
• Excellent communication, customer service, and problem-solving skills.
• Ability to stay calm and professional in emergencies or high-pressure situations.
• Attention to detail, situational awareness, and good judgment.
• Professional, dependable, service-oriented demeanor.

Responsibilities

• Monitor the property to ensure safety and security of guests, team members, visitors, and facilities.
• Conduct regular patrols of guest areas, back-of-house spaces, parking, and grounds.
• Respond promptly to security incidents, emergencies, guest requests, and safety concerns.
• Prepare accurate incident reports and maintain documentation.
• Assist with emergency procedures, evacuations, and safety protocols.
• Monitor security equipment and report issues with surveillance systems, alarms, or access controls.
• Provide a visible, approachable presence and assist guests with directions and questions.
• Report unsafe conditions or maintenance concerns to hotel leadership.
• Collaborate with hotel departments to promote a safe environment.

Skills

Customer service

Communication

Problem-solving

Situational awareness

Professional demeanor

Calm under pressure

Stand/walk for long periods

Education

CPR/First Aid certification (preferred)

Tools

Surveillance equipment

Job description

The Greenleigh River Oaks - Opening Fall 2026

In a world where natural beauty meets big-city sensibilities, The Greenleigh invites sophisticated travelers and locals to escape to an urban oasis flavored by unexpected creativity. With a coveted location neighboring the charms of River Oaks, and the culture of Uptown's energy, The Greenleigh is the one place that truly celebrates, and elevates, the unexpected nature of Houston.

At The Greenleigh, exceptional hospitality begins with creating an environment where guests and team members feel safe, welcome, and cared for. We are seeking a professional, service-oriented Security Officer to help maintain a secure and welcoming environment throughout the property while delivering exceptional guest service.

This role is responsible for monitoring hotel facilities, responding to security and safety concerns, conducting routine patrols, and assisting guests and team members while ensuring compliance with Makeready's safety standards and Guiding Principles.

Required Tasks

• Monitor the property to ensure the safety and security of guests, team members, visitors, and hotel facilities.
• Conduct regular patrols of guest areas, back-of-house spaces, parking facilities, and surrounding property grounds.
• Respond promptly and professionally to security incidents, emergencies, guest requests, and safety concerns.
• Prepare accurate incident reports and maintain documentation of security-related activities.
• Assist with emergency response procedures, including evacuations and other safety protocols when necessary.
• Monitor security equipment and report any issues involving surveillance systems, alarms, or access controls.
• Provide a visible, approachable, and professional presence throughout the hotel.
• Assist guests by providing directions, responding to questions, and supporting a welcoming guest experience.
• Report unsafe conditions, suspicious activity, or maintenance concerns to hotel leadership.
• Work collaboratively with hotel departments to promote a safe and secure environment.

Requested Capabilities

• Prior experience in hotel security, hospitality, law enforcement, military service, or a related field preferred.
• Strong understanding of safety procedures and emergency response protocols.
• Excellent communication, customer service, and problem-solving skills.
• Ability to remain calm, professional, and composed in emergency or high-pressure situations.
• Strong attention to detail, situational awareness, and sound judgment.
• Professional, dependable, and service-oriented demeanor.
• Ability to stand and walk for extended periods and work both indoors and outdoors as needed.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and overnight shifts.
• CPR, First Aid, or other relevant safety certifications are a plus.

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.