Security Service Technician (union)

ZipRecruiter; Cranberry Township (Butler County); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is looking for a Service Technician with a West Virginia Low Voltage/Fire Alarm License to provide top-level service in managing security systems. The role demands troubleshooting, installation of card access and CCTV, and maintaining customer satisfaction through effective communication and problem-solving. Ideal candidates should have hands-on experience and knowledge of safety standards.

Qualifications

• 2+ years documented experience with card access and CCTV.
• Fire alarm experience is a plus.
• NICET II certification preferred.

Responsibilities

• Diagnose problems and perform service and repairs on security systems.
• Complete Service Acknowledgements with proper coding via communication devices.
• Exhibit effective customer service skills.

Skills

Customer Service

Troubleshooting

Installation

Reading Blueprints

Organizational Skills

Education

West Virginia Low Voltage/Fire Alarm License

Tools

Multi-meters

Digital Analyzers

Job description

Job Description

Be part of the future!

We are a team dedicated to working collaboratively to create purposeful solutions that propel the world forward. Join our diverse team of top professionals—bring your talent, and we will provide opportunities to grow and succeed. We are committed to making a difference.

What you will do

Service Technicians with a West Virginia Low Voltage/Fire Alarm License will diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems, and other related building system products at customer sites. You will provide our customers with the highest level of service to resolve building inefficiencies and service-related issues. As a trusted advisor, you will deliver solutions and outcomes during service calls.

How you will do it

• Follow troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational manuals.
• Exhibit effective customer service skills by communicating consistently with staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding via communication devices such as smartphones and laptops.
• Obtain customer signatures upon completing service calls.
• Be available for on-call emergency service.
• Provide recommendations and solutions to ensure facility efficiency, including upselling opportunities.
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned.

What we look for

Required

• This position covers Morgantown, Wheeling, and Fairmont in WV. Ideal for someone residing in SW PA or WV.
• Requires a West Virginia state Low Voltage/Fire Alarm License.
• 2+ years of documented experience with card access and CCTV.
• Knowledge of test equipment, multi-meters, digital analyzers, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV systems.
• Fire alarm experience is a plus.
• Ability to read and interpret blueprints, submittals, and operational manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor, including carrying and moving equipment up to 50-70 lbs.
• Able to work in challenging positions, such as climbing ladders, scaffolding, and working at heights up to 40 feet, within ducts, crawl spaces, and above ceilings.
• Flexible hours, including weekends, and overnight travel may be required.
• High level of customer service skills.
• Maintain truck inventory for timely responses.
• Follow safety guidelines and procedures consistently.
• Strong organizational skills, positive attitude, and quick learner.
• Valid driver’s license and acceptable driving record.
• Pass pre-employment background and drug tests.
• Knowledge of applicable NFPA standards.

Preferred

• NICET II certification.

This is a Bargaining Unit Position.