Security Service Technician (union)

Johnson Controls, Inc.; Cranberry Township (Butler County); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company as a Service Technician, where you will diagnose and repair security systems, ensuring customer satisfaction. This role requires a West Virginia Low Voltage/Fire Alarm License and offers opportunities for growth in a collaborative environment. Ideal candidates will have strong customer service skills and a commitment to safety.

Qualifications

• 2+ years of experience with card access and CCTV.
• Ability to work flexible hours, including weekends.

Responsibilities

• Diagnose problems and perform service on security systems.
• Provide recommendations to ensure facility efficiency.
• Complete Service Acknowledgements through communication devices.

Skills

Customer Service

Troubleshooting

Blueprint Reading

Organizational Skills

Education

West Virginia Low Voltage/Fire Alarm License

Tools

Test Equipment

Multimeters

Digital Analyzers

Job description

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top talent — you bring your skills, and we provide the space and opportunities to grow and succeed. We are committed to making a difference.

What you will do

Service Technicians with a West Virginia Low Voltage/Fire Alarm License will diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems, and other related building system products at customer sites. Provide our customers with the highest level of service to resolve building inefficiencies and service-related issues. As a trusted advisor, you will deliver solutions and outcomes at the time of service.

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, modification notices, etc., to repair equipment.
• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational manuals.
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptops.
• Obtain customer signatures upon completion of service calls.
• Be available for on-call emergency service.
• Provide recommendations and solutions to ensure facility efficiency, including upselling opportunities.
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned.

What we look for

Required

• This position will cover the three cities in WV — Morgantown, Wheeling, and Fairmont. Ideal for someone residing in SW PA or WV.
• Requires a West Virginia state Low Voltage/Fire Alarm License.
• 2+ years of documented experience with card access and CCTV.
• Knowledge of test equipment, multimeters, digital analyzers, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV systems.
• Fire alarm experience is a plus.
• Ability to read and interpret blueprints, submittals, and operational/manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor, including carrying and moving equipment and tools up to 70 lbs.
• Able to work in challenging positions such as climbing ladders, scaffolding, and high lifts up to 40 feet, and working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours, including weekends, and to travel overnight if required.
• High level of customer service skills.
• Maintain truck inventory for timely response to customer needs.
• Adhere to safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and quick learner.
• Possess a valid driver’s license and a driving record that meets company standards.
• Able to pass pre-employment background and drug tests.
• Knowledge of applicable NFPA standards.

Preferred

• NICET II certification preferred.

This is a Bargaining Unit Position.