Field Service Technician-Remote

ProMach Careers; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A growing company is seeking a remote Field Service Technician to manage equipment installation and customer support. Responsibilities include troubleshooting, training, and ensuring customer satisfaction while working with advanced automated packaging systems. With no waiting period for benefits and opportunities for growth, join a team that values initiative and innovation.

Benefits

Comprehensive medical/dental programs

Life insurance

Generous paid time off program

Retirement savings plan with company match

Qualifications

• Five or more years of experience in equipment and automation.
• Ability to read and understand mechanical drawings and wiring diagrams.
• Proficient verbal and written communication in English required.

Responsibilities

• Install and commission equipment at assigned customer sites.
• Troubleshoot equipment malfunctions and carry out repairs.
• Train operators and users at customer locations.

Skills

Customer Service Orientation

Mechanical Proficiency

Electro-Mechanical Proficiency

Problem Solving

Communication

Education

College diploma in Industrial Electronics Technology

Relevant training/experience in packaging

Tools

PLC

HMI

Allen Bradley software (RS Logix 500/5000)

Microsoft Office

Job description

Continue Your Career as a Field Service Technician in a Growing Company

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Do we have your attention? Keep reading.

We are seeking a remote Field Service Technician to join our aftermarket team with our NJM brand. NJM Packaging has been a trusted automated packaging systems manufacturer, integrator, and support resource for over a century. We offer a broad range of technologies and applications, specializing in the needs of pharmaceutical, nutraceutical/vitamin, and personal care product packagers -- as well food & beverage and contract packagers. The Field Service Technician’s primary responsibility will be to ensure the installation, commissioning and customer service on all equipment manufactured and sold by NJM Packaging. This position supports our NJM brand based in Montreal, Quebec and will service customers in the United States. The position will be based remotely, and preferably close to a major U.S. airport hub.

Are you excited about this work?

• Install and commission equipment manufactured and distributed by NJM Packaging at assigned customer sites.
• Troubleshoot equipment malfunctions and carry out repairs, retrofits and adjustments (such as vision systems, PLC/HMI, drives…), either remotely or in person at the customer’s site.
• Train operators and users at the customer’s site.
• Assess customer needs and seek opportunities to optimize the client’s equipment and processes during customer site visits. Propose solutions such as preventive maintenance programs, spare parts and training.
• Make courtesy calls and visits on a regular basis to follow up with existing customers.
• Follow-up with customers after a site visit to ensure their satisfaction and propose additional visits or recommendations.
• Regularly refresh your industry and equipment knowledge and aim to be the point of reference for customers and colleagues.
• Use internal issue tracking application (Sales Force) to support customers remotely.
• Review and update procedures and support materials to ensure relevance.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

If this sounds like you, we want to connect!

• Five (5) or more years of experience in equipment and automation, ideally in the packaging industry.
• College diploma in Industrial Electronics Technology with concentration in Instrumentation and Control, or any other relevant training/experience.
• Mechanical and Electro-Mechanical proficiency for light industrial equipment.
• General knowledge of PLC, human-machine interface (HMI) and Allen Bradley software (RS Logix 500/5000).
• Ability to read and understand mechanical drawings and wiring diagrams.
• Proficient verbal and written communication in English required.
• Basic knowledge of Microsoft Office.
• Excellent customer service orientation and positive attitude.
• Ability to work independently and devise creative, sustainable solutions.
• The regular workweek is forty (40) hours. However, that number of hours may be exceeded and spread out from Sunday to Saturday, depending on customer demand and emergencies.
• Frequent travel into Canada and in USA, by car or airplane is required.
• A valid passport is required at all times.
• A valid driver's license is required at all times.
• This role requires manual labor and physical exertion.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. (EOE language not required for Canada)

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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