Security Service Technician - Embedded

Allied Universal; Huntsville (AL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid time off

Job summary

Allied Universal is seeking a Security Service Technician - Embedded to act as the dedicated on-site resource for a client location. You will perform service, maintenance, repair, diagnostics and support for access control, video surveillance, intrusion, and related electronic security systems.

The role requires a high school diploma or equivalent, 3+ years in the field, and 2+ years in enterprise‑level access control/video management.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years field experience in electronic security.
• Minimum 2 years servicing enterprise‑level access control & video management systems.
• Possession of state licensing or ability to obtain license.
• Excellent computer skills across multiple systems and ticketing platforms.
• Strong troubleshooting across electrical, mechanical, electronic & networked security systems.
• Willingness to on‑call rotations and to lift up to 50 lbs.

Responsibilities

• Provide on-site service, maintenance, diagnostics, and repair for access control and video systems.
• Respond to service requests and outages, meeting established SLAs.
• Troubleshoot installation issues to ensure compliance with codes and safety policies.
• Support system upgrades, firmware patches, and equipment replacements.
• Assist with system commissioning, device programming, and configuration changes.
• Document service issues in ServiceNow and track progress.
• Interpret electrical schematics for low‑voltage applications.

Skills

Driver's license

Field experience

Access control & video systems

Troubleshooting

Windows OS & networking

Communication skills

On-call readiness

Lift 50 lbs

Education

High school diploma or equivalent

Associate's degree in Electronics/IT/Networking

Tools

ServiceNow

Ticketing systems

Windows OS

Job description

Overview

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Job Description

Allied Universal® is hiring a Security Service Technician - Embedded. The Embedded Service Technician will drive our mission of being the world's most trusted service provider. The Embedded Service Technician serves as a dedicated on-site resource at a client location, providing ongoing service, maintenance, repair, diagnostics, and operational support for access control, video surveillance, intrusion detection, and related electronic security systems.

RESPONSIBILITIES:

• Serve as a dedicated on-site security technology resource for an assigned client location to perform service, maintenance, troubleshooting, diagnostics, repair, replacement, and testing of electronic security systems, including but not limited to:
  • Electrified/non-electrified locks, card readers, ancillary door devices
  • IP/analog cameras, head‑end video recording devices
  • Wired/wireless systems and intercom systems
• Respond to client service requests, incidents, and system outages while maintaining established service level expectations
• Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
• Support system upgrades, firmware updates, software patches, database maintenance, and equipment replacements
• Assist with system commissioning, device programming, and configuration changes as directed
• Execute, document and track service-related issues through ServiceNow in accordance with Federal, State and local regulations
• Interpret electrical schematics, CAD drawings, and related documents for use in low‑voltage applications

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company issued vehicle
• Minimum of three (3) years of field experience in the electronic security industry
• Minimum of two (2) years of experience servicing, maintaining, or supporting enterprise‑level access control and video management systems
• Possession of state‑specific licensing or ability to obtain and hold license once hired
• Excellent computer skills with the ability to navigate multiple systems, applications, and ticketing platforms
• Strong troubleshooting skills across electrical, mechanical, electronic, and network‑connected security systems, including diagnosing and resolving hardware, software, and communication issues within integrated environments
• Working knowledge of Windows operating systems, networking fundamentals, IP addressing, and server/client environments to support and optimize enterprise security technology platforms
• Excellent interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
• Able to ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
• Strong troubleshooting capability with mechanical and electronics aptitude; proficient in the use of hand and power tools and available for scheduled on‑call rotations to respond to emergency service requests
• Capable of maneuvering, with assistance, up to 50lbs and work on various ladder heights

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Experience supporting enterprise security operations in healthcare, pharmaceutical, manufacturing, data center, critical infrastructure, corporate campus environments or similar vertical markets
• Experience with integrations between access control, video management, visitor management, intercom, intrusion detection, or building management systems
• Associate's degree in Electronics, Information Technology, Computer Networking, or related field
• Industry certifications such as Security+, Network+, A+, manufacturer certifications, or equivalent technical credentials

BENEFITS:

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.