Security Senior Service Technician

Allied Universal; Forest City (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid holidays

Vacation accrual

Job summary

Allied Universal Technology Services is seeking a Senior Service Technician to perform service, maintenance, and repairs on access control and IP-based video systems. You will travel to commercial client sites, troubleshoot installations, and ensure operability while upholding AUTS core values.

The role requires 5+ years of field experience, knowledge of security hardware/software suites, and IT/network understanding. On-call duties and teamwork are essential components of this position.

Qualifications

• High School Degree or equivalent required.
• 5+ years of field service experience in security systems.
• Experience with listed access control and video systems preferred.
• Licenses as required by state or ability to obtain.
• Understanding Windows OS and IT networks.

Responsibilities

• Service, maintain, repair, and troubleshoot access control equipment and IP video systems.
• Travel to commercial client sites to service and diagnose systems.
• Document issues and resolutions for tracking.
• Provide on-call remote support and field assistance as needed.

Skills

Field experience

Troubleshooting

Communication skills

Education

High School Degree

Tools

Software House

Lenel

AMAG

S2

Brivo

Milestone

Exacq

Axis

Bosch

Commend

DMP

Open Options

Notifier

Fluidmesh

ONSSI

Job description

Overview

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Job Description

What to expect as a Commercial Security Senior Service Technician:

The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. As a Security Senior Service Technician, this person is expected to be a highly proactive and skilled individual and, at all times, maintain performance consistent with Allied Universal Technology Services' core values.

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to:
  • (Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems)
• Troubleshoot system installations in a such a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
• Apply all necessary documentation for tracking of service-related issues
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications
• Establish and maintain effective working relationships with both internal and external customers
• Provide phone and on-lineremote diagnostic support
• Drive to commercial client sites, with a company-issued vehicle to perform service
• Perform other duties as assigned by leadership

What knowledge and skills are required:

• High School Degree, Vocational School or equivalent required
• 5+ years of field experience
• Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
• Understanding of Windows operating systems and overall IT network topology
• Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
• Ability to meet deadlines and work in a fast-based environment with minimum direction
• Good communication skills for effective interaction with internal & external customers
• Available for scheduled “on-call” duties to respond to emergency service calls
• Strong troubleshooting skills, mechanical and electronic aptitude
• Capable of lifting up to 50lbs and work on ladder heights of up to 16’
• Be able to work independently or as a member of a team
• Good verbal and written communication skills

BENEFITS:

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com