Commercial Security Field Technician - On-Call

Allied Universal; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plan

Eight paid holidays

Vacation accrual

Job summary

Allied Universal Technology Services is seeking a Commercial Security Service Technician to service access control equipment and IP-based video systems at commercial sites in the Tampa area. You will troubleshoot, repair, install, and maintain electronic security systems while following company installation standards.

Responsibilities include on-site visits, remote diagnostics, documenting issues, and coordinating with customers. A high school diploma and 2+ years field experience are preferred.

Qualifications

• High school diploma or equivalent.
• 2+ years of field experience.
• Licensure as required by state (Class D or Alarm Installer) or ability to obtain.
• Understanding of Windows OS and IT network topology.
• Strong troubleshooting and communication skills.

Responsibilities

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems.
• Troubleshoot system installations and apply effective resolutions per company standards.
• Document all service-related issues and activities.
• Demonstrate safe use of hand/power tools and CCTV testing devices.
• Read electrical schematics and CAD drawings for low voltage applications.
• Provide remote diagnostic support and on-site services as needed.

Skills

Troubleshooting

Reading schematics

IT networking

Customer service

Physical ability

Education

High school diploma or equivalent

Tools

Software House

Lenel

Milestone

Axis

Bosch

Job description

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

What to expect as a Commercial Security Service Technician:

The Security Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems.

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to:
  • (Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems)
• Troubleshoot system installations in such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
• Apply all necessary documentation for tracking of service-related issues
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog and digital test equipment and CCTV testing devices
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications
• Establish and maintain effective working relationships with both internal and external customers
• Provide phone and on-line remote diagnostic support
• Drive to commercial client sites with a company-issued vehicle to perform service
• Perform other duties as assigned by Operations Management

What knowledge and skills are required:

• A high Degree, Vocational School or equivalent required
• 2+ years of field experience
• Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
• Understanding of Windows operating systems and overall IT network topology
• Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
• Ability to meet deadlines and work in a fast-based environment with minimum direction
• Good communication skills for effective interaction with internal & external customers
• Available for scheduled “on-call” duties to respond to emergency service calls
• Strong troubleshooting skills and mechanical and electronic aptitude
• Capable of lifting up to 50lbs and work on ladder heights of up to 16’
• Be able to work independently or as a member of a team
• Good verbal and written communication skills

BENEFITS:

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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