Security Service Technician

Allied Universal; Farmingdale (NJ); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Eight paid holidays; vacation accrual

Job summary

Allied Universal is hiring a Security Service Technician - Embedded to serve as a dedicated on-site resource for a client location, performing service, maintenance, diagnostics and repair of access control, video surveillance, intrusion detection and related systems.

You will diagnose issues, troubleshoot across electrical, mechanical, and networked security platforms and assist with upgrades, commissioning, and configuration changes. A valid license and strong computer skills are required.

Qualifications

• High school diploma or equivalent.
• Valid Driver’s License with a clean driving record and ability to operate a company vehicle.
• Minimum of three years of field experience in electronic security.
• Minimum of two years servicing or supporting enterprise access control and video management systems.
• State-specific licensing or ability to obtain license after hiring.
• Excellent computer skills and ability to navigate multiple systems and ticketing platforms.
• Strong troubleshooting across electrical, mechanical, electronic, and networked security systems.
• Working knowledge of Windows OS, networking fundamentals, IP addressing, and server/client environments.

Responsibilities

• Serve as a dedicated on-site security technology resource at a client location for service, maintenance, testing and repair of security systems.
• Respond to client service requests and outages while meeting service level expectations.
• Troubleshoot installation issues and ensure compliance with codes and policies.
• Support system upgrades, firmware updates, software patches, and equipment replacements.
• Assist with system commissioning, device programming and configuration changes as directed.
• Document and track service-related issues through ServiceNow.
• Interpret electrical schematics and CAD drawings for low-voltage work.

Skills

Driver's License

Electrical troubleshooting

Windows networking basics

On-site service

Documentation

Problem solving

Education

High school diploma or equivalent

Associate's degree in Electronics/IT/Networking

Tools

ServiceNow

Job description

Company Overview: Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Allied Universal® is hiring a Security Service Technician - Embedded. The Embedded Service Technician will drive our mission of being the world's most trusted service provider. The Embedded Service Technician serves as a dedicated on-site resource at a client location, providing ongoing service, maintenance, repair, diagnostics, and operational support for access control, video surveillance, intrusion detection, and related electronic security systems.

RESPONSIBILITIES:

• Serve as a dedicated on-site security technology resource for an assigned client location to perform service, maintenance, troubleshooting, diagnostics, repair, replacement, and testing of electronic security systems, including but not limited to:
  • Electrified/non-electrified locks, card readers, ancillary door devices
  • IP/analog cameras, head-end video recording devices
  • Wired/wireless systems and intercom systems
• Respond to client service requests, incidents, and system outages while maintaining established service level expectations
• Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
• Support system upgrades, firmware updates, software patches, database maintenance, and equipment replacements
• Assist with system commissioning, device programming, and configuration changes as directed
• Execute, document and track service-related issues through ServiceNow in accordance with Federal, State and local regulations
• Interpret electrical schematics, CAD drawings, and related documents for use in low-voltage applications

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company issued vehicle
• Minimum of three (3) years of field experience in the electronic security industry
• Minimum of two (2) years of experience servicing, maintaining, or supporting enterprise-level access control and video management systems
• Possession of state-specific licensing or ability to obtain and hold license once hired
• Excellent computer skills with the ability to navigate multiple systems, applications, and ticketing platforms
• Strong troubleshooting skills across electrical, mechanical, electronic, and network-connected security systems, including diagnosing and resolving hardware, software, and communication issues within integrated environments
• Working knowledge of Windows operating systems, networking fundamentals, IP addressing, and server/client environments to support and optimize enterprise security technology platforms
• Excellent interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
• Able to ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
• Strong troubleshooting capability with mechanical and electronics aptitude; proficient in the use of hand and power tools and available for scheduled on-call rotations to respond to emergency service requests
• Capable of maneuvering, with assistance, up to 50lbs and work on various ladder heights

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Experience supporting enterprise security operations in healthcare, pharmaceutical, manufacturing, data center, critical infrastructure, corporate campus environments or similar vertical markets
• Experience with integrations between access control, video management, visitor management, intercom, intrusion detection, or building management systems
• Associate's degree in Electronics, Information Technology, Computer Networking, or related field
• Industry certifications such as Security+, Network+, A+, manufacturer certifications, or equivalent technical credentials

BENEFITS:

• Salary range: $30 - $40 hourly
• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com