Security Service Technician 3

Johnson Controls; United States; Remote; USD 50,000 - 63,000; Full time

Job summary

Johnson Controls is seeking a Commercial Service Technician to troubleshoot, repair, and service security systems including burglar alarms, fire alarms, CCTV, and Card Access. This role enables you to work independently from a remote location, delivering top-tier service to resolve building inefficiencies.

You will readjust and test equipment, coordinate inspections with authorities, and provide solutions at the time of service, with emphasis on safety and reliability, plus upsell opportunities.

Qualifications

• High School Diploma or equivalent.
• 3–4 years’ experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
• Experience with Card Access/CCTV/IP cameras.
• HIRSCH Certificate.
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver’s license.

Responsibilities

• Troubleshoot and service commercial security systems.
• Repair or replace burglar alarms, fire alarms, CCTV, and Card Access equipment.
• Coordinate inspections and/or installations with police, fire departments, or other agencies.
• Provide solutions and upsell opportunities while ensuring facility runs efficiently.

Skills

Communication skills

Electrical background

Valid driver’s license

Tyco security experience

Education

High School Diploma or equivalent

Some college

NICET II or greater

Tools

Card Access

CCTV

IP cameras

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.

How you will do it

As a Commercial Service Technician, you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.

What we look for

_ Required _

• High School Diploma or equivalent.
• Minimum 3-4 years’ experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
• Experience with Card Access/CCTV/IP cameras
• HIRSCH Certificate
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver’s license.

_ Preferred _

• Fire alarm experience preferred.
• Some college preferred.
• NICET II or greater preferred.

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

HIRING HOURLY RANGE

$36.44/hour - $45.58/hour (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the

Johnson Controls Careers

site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.