Security Service Technician

Johnson Controls, Inc.; Billings (MT); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HAS)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls, Inc. is seeking a Commercial Service Technician in Billings, MT to troubleshoot and service security systems, including burglar and fire alarms, CCTV and card access.

The role will involve inspecting, repairing, and configuring equipment, with independent work from a remote location. You will coordinate with police/fire departments and provide quotes, aiming to ensure facility efficiency and reliable operation.

Qualifications

• High School Diploma or equivalent.
• Montana license/certification to work on alarm/fire systems.
• 3–4 years’ experience with Tyco Integrated Security or comparable product line.
• Experience with Card Access, CCTV, and IP cameras.
• HIRSCH Certificate.
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver’s license.

Responsibilities

• Troubleshoot and service security systems, including alarms and CCTV.
• Perform inspections, repairs, and replacements with the customer care center.
• Coordinate inspections/ installations with authorities; provide quotes.

Skills

Card Access/CCTV/IP

Electrical background

Driver's license

Excellent communication

Education

High School Diploma

Montana license/certification for alarm/fire systems

Hirsch Certificate

NICET II

Some college

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HAS)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

How you will do it

As a Commercial Service Technician you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

What we look for

Required

• High School Diploma or equivalent.
• Valid Montana license/certification required to work on alarm/fire systems.
• Minimum 3-4 years’ experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
• Experience with Card Access/CCTV/IP cameras
• HIRSCH Certificate
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver's license.

Preferred

• Fire alarm experience preferred.
• Some college preferred.
• NICET II or greater preferred.

HIRING HOURLY RANGE: $30.28 - $41.34 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

#TechHiring