Security Service Technician

Johnson Controls, Inc.; San Antonio (TX); On-site; USD 54,080 - 70,720; Full time

Job summary

Johnson Controls in San Antonio, TX is seeking a Security Technician to troubleshoot and service intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. You will inspect equipment, prepare written or digital reports, and deliver customer-focused service to resolve building inefficiencies and restore full functionality.

The role emphasizes customer advisory skills, problem-solving on-site, and providing timely quotes.

Qualifications

• 5 years in low-voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms including Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC.

Responsibilities

• Troubleshoot and service intrusion, IP CCTV, access control and fire alarm systems.
• Inspect systems and provide written or digital reports to customer and company.
• Coordinate inspections and/or installations with authorities as needed.
• Repair and/or replace faulty equipment and test operation.
• Assist fellow technicians with repairs and complete minor tasks including battery replacement.
• Test system connectivity with monitoring center and ensure proper service connectivity.
• Complete forms and customer paperwork accurately.
• Provide recommendations and quotes to support solutions.

Skills

5 years experience

Security platforms knowledge

Valid driver's license

Background checks

Job description

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
• Tests operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 5 years in low-voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms including:
  • Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.

Preferred

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload ladder from fleet vehicle and climb ladder.
• Ability to always operate fleet vehicle in a safe manner.
• Ability to communicate and provide excellent customer service

HIRING HOURLY RANGE: $26-$34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. All hiring decisions are ultimately made by human reviewers.