Security Service Technician

Firecom Inc; Norwell, Northern (MA, KY); Hybrid; USD 55,000 - 69,000; Full time

Job summary

Pavion is seeking a Systems Technician to maintain and service Mission Critical systems across New England, including Security, CCTV, and Wireless networks. You will perform cabling, device installations, and diagnostics in client sites, ensuring safety and reliability.

Qualifications include 2–4 years in low voltage/data communication, OSHA 10, MA license, and strong documentation skills. Travel across the region and after-hours work may be required.

Qualifications

• High School Diploma or equivalent.
• 2–4 years’ experience with service/installation and commissioning of low voltage/Data Communication systems including Security (CCTV, Access Control, Intrusion) and Wireless Communication.
• Experience with Mission Critical Systems- Security (CCTV, Access Control, Intrusion) and Wireless Communication.
• Experience with cabling, low voltage infrastructure & terminations per state/local codes and BICSI standards.
• Experience with Honeywell Pro Watch, Software House, AMAG, Genetec, DMP, Avigilon, Hirsch, Lenel S2, Bosch, Milestone, Ceragon, Cambium, Siklu.
• OSHA 10 and MA State D-License (Required for MA Security work).
• Must be able to travel throughout New England and work off hours when required.

Responsibilities

• Perform repair/maintenance and moves, adds and changes of Mission Critical systems across New England (Security, CCTV, Access Control, Intrusion and Wireless).
• Perform low voltage cable installation, cable management, terminations, device installation and other service duties.
• Troubleshoot, diagnose, and repair systems and equipment as required.
• Complete Preventative Maintenance and system upgrades; produce test reports and deficiencies.
• Provide daily updates and communicate with Service Team Lead for all calls or tasks.
• Conduct detailed site surveys to identify client needs and upgrade opportunities.
• Read and interpret scopes, drawings, submittals, specs and test reports.
• Demonstrate strong customer service with active listening and empathy in person, by phone, email, or chat.
• Be self-motivated, able to work in a team, and handle confidential information with discretion.

Skills

Low voltage cabling

Troubleshooting

Site surveys

Customer service

Communication

Reading blueprints

Safety mindset

Team collaboration

Education

High School Diploma or equivalent

OSHA 10

MA State D-License (Required for MA Security work)

Tools

Honeywell Pro Watch

Software House

AMAG

Genetec

DMP

Avigilon

Hirsch

Lenel S2

Bosch

Milestone

Ceragon

Cambium

Siklu

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more atwww.pavion.com

Pavion and our family of companies are seeking a talented and motivated Systems Technician to join our security business unit.

Primary Responsibilities:

• Perform repair/maintenance and moves, adds and changes of Mission Critical systems throughout New England, including but not limited to: Security(CCTV, Access Control, Intrusion) & Wireless Communication
• Perform low voltage cable installation, cable management, cable terminations, device installation, and other assigned service duties as required
• Troubleshoot, diagnose, and repair systems and/ or equipment as necessary
• Complete Preventative Maintenance and system upgrades for systems as required
• Complete test reports and deficiency repairs for systems as required
• Produce accurate documentation of the all service performed on calls or tasks as assigned
• Provide daily updates, as required, and communication to the Service Team Lead for all assigned calls or tasks
• Perform detailed site survey visits to identify client needs and/or upgrade opportunities
• Think clearly and logistically to make accurate decisions based on personal and professional judgement and verifiable criteria
• Ability to independently service small to medium sized Mission Critical systems
• Ability to read and interpret service/project scopes, one lines, floor plans, submittals, specifications, test reports and other related project documentation
• Proficient oral and written communication skills, especially working in occupied and sensitive environments
• Proficient in cabling best practices- running, supporting, and terminating category rated and multiconductor cabling
• Experience/ certified with Fire Stopping; must be able to fire-stop any penetrations made or found
• Basic understanding of computers and basic Microsoft Windows Applications
• Basic understanding of networking concepts (wired and wireless)
• Demonstrate basic skills required to configure and troubleshoot device connectivity (LAN and Internet access)
• Proficient with low voltage crimp tools, testing tools (meters, toners, etc.) and the use of other construction related tools
• Ability to demonstrate persistence, tactfulness, and responsibility; maintain silence regarding confidential information; make decisions based on personal judgement and verifiable criteria; deal effectively with people in actual job duties beyond giving and receiving instruction
• Demonstrate skills to provide competent customer service using active listening and empathy during various interactions (i.e., in-person, phone, email, and chat)
• Must be self-motivated and work well with others in a team environment

Basic Qualifications:

• High School Diploma or equivalent
• Minimum of 2-4 years’ experience with the service/installation and commissioning of low voltage/ Data Communication systems including Security (CCTV, Access Control, Intrusion) and Wireless Communication
• Minimum of 2-4 years’ experience related to all job duties of this position is required
• Service, construction and/ or Industry experience required
• Experience Cabling, low voltage infrastructure & terminations per all applicable state, local codes and BICSI standards required
• Experience with Mission Critical Systems- Security (CCTV, Access Control, Intrusion) and Wireless Communication required
• Experience with the following systems preferred: Honeywell Pro Watch, Software House, AMAG, Genetec, DMP, Avigilon, Hirsch, Lenel S2, Bosch, Milestone, Ceragon, Cambium, Siklu
• OSHA 10
• MA State D-License (Required for MA Security work)
• Reliable transportation, valid drivers' license and acceptable driving record
• Must be able to travel throughout New England as required (RI, MA, CT, NH, ME)
• Must be able to work off hours if/when projects require it (second, third shift and weekends)
• Must be able to participate in the Service Department on-call rotation as required by SIGNET
• Must be able to see and hear clearly.
• Must be able to distinguish between colors (naturally or with correction); speak clearly; use arms and hands to reach for, handle and manipulate objects; coordinate eyes and hands rapidly and accurately, use hands to pull cables and wires, use power tools, and work in various positions.
• Must be able to climb and maintain body balance utilizing ladders, lifts, scaffolding; lift, carry or push objects weighing up to 50 lbs; crouch, stand and/or walk carrying equipment for long periods of time.
• Must be able to work in variety of temperature conditions throughout the calendar year; Safety clothing, equipment/ PPE expected at all times.

Preferred Qualifications:

• Experience with integrated security control systems (lock control) within Detention Facilities, Prisons, and Courts and other sensitive environments
• Industry/ manufacturer certifications
• RI TST Data Licensing
• Firestop Certified (Hilti or 3M)
• Boom and scissor Lift Certified

The hourly pay range for this position is $40.00 - $50.00 hourly. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package

Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.