Security Service Technician

Johnson Controls, Inc.; Louisville (KY); On-site; USD 26,000 - 45,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Security Technician in Louisville, KY to troubleshoot, service, inspect, and repair intrusion, IP CCTV, access control, and fire alarm systems from multiple manufacturers.

You will be a trusted advisor to customers, explaining next steps and restoring full system functionality with a focus on service quality and responsiveness. Responsibilities include diagnosing faulty equipment, performing repairs, testing systems, and coordinating with agencies when needed.

Qualifications

• 1 year of experience in the low-voltage or security industry.
• Experience servicing and troubleshooting intrusion, IP CCTV, access control, and fire alarm systems in commercial environments.
• Strong verbal communication skills and the ability to explain service findings and next steps clearly.
• Valid driver’s license with an excellent driving record.
• Ability to pass thorough background and identity checks.
• High school diploma or GED.

Responsibilities

• Locate and diagnose trouble with damaged equipment, wiring, or system components.
• Readjust, repair, or replace inoperative equipment and test systems to confirm proper operation.
• Perform repairs and inspections of intrusion detection, IP CCTV, access control, and fire alarm systems.
• Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
• Test system operation to the customer monitoring center to establish service connectivity.
• Complete forms, service notes, and customer paperwork accurately and on time.
• Coordinate inspections and installations with police, fire departments, or other appropriate agencies when needed.
• Provide recommendations, solutions, and quotes that help customers improve system performance and facility efficiency.

Skills

Troubleshooting

Verbal communication

Customer service

Education

High school diploma or GED

Tools

Bosch/Radionics

Honeywell

Firelite

Silent Knight

DMP

DSC

Job description

Security Technician

Johnson Controls helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in demanding environments such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Backed by advanced technology, lifecycle services, and an industry-leading field organization, we help turn goals into real-world results and support the systems that keep critical buildings performing where it matters most.

Role Overview

As a Security Technician, you will troubleshoot, service, inspect, and repair intrusion, IP CCTV, access control, and fire alarm systems from multiple manufacturers. You will act as a trusted advisor to customers, explain next steps clearly, and help restore full system functionality with a strong focus on service quality, responsiveness, and reliable outcomes.

Key Responsibilities

• Locate and diagnose trouble with damaged equipment, wiring, or system components.
• Readjust, repair, or replace inoperative equipment and test systems to confirm proper operation.
• Perform repairs and inspections of intrusion detection, IP CCTV, access control, and fire alarm systems.
• Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
• Test system operation to the customer monitoring center to establish service connectivity.
• Complete forms, service notes, and customer paperwork accurately and on time.
• Coordinate inspections and installations with police, fire departments, or other appropriate agencies when needed.
• Provide recommendations, solutions, and quotes that help customers improve system performance and facility efficiency.

How You Will Do It

• Own the service outcome with accountability, safety, and integrity, from first diagnosis through final resolution.
• Stay close to the customer’s needsby explaining findings clearly, setting expectations, and helping remove barriers to restoration.
• Use disciplined troubleshooting and testing practicesto confirm repairs, validate monitoring-center connectivity, and reduce repeat issues.
• Improve every dayby documenting work carefully, sharing practical recommendations, and applying lessons learned on future calls.
• Win as one teamby collaborating with fellow technicians, dispatch, and outside agencies to complete the work efficiently and professionally.

Qualifications

• 1 year of experience in the low-voltage or security industry.
• Strong general knowledge of major security manufacturer platforms, including Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, and similar systems.
• Experience servicing and troubleshooting intrusion, IP CCTV, access control, and fire alarm systems in commercial environments.
• Strong verbal communication skills and the ability to explain service findings and next steps clearly.
• Valid driver’s license with an excellent driving record.
• Ability to pass thorough background and identity checks.
• High school diploma or GED.

Nice to Have

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload a ladder from a fleet vehicle and climb ladders as needed.
• Ability to operate a fleet vehicle safely at all times.
• Excellent customer service skills and comfort discussing recommendations and service options.

Why Join Us

Join a team that is focused on customer outcomes, technical excellence, and dependable service. At Johnson Controls, you will support critical security and life-safety systems with the backing of advanced technology, lifecycle services, and a field organization committed to helping customers operate with confidence.

If you are ready to bring your troubleshooting expertise to a role where service really matters, we would like to hear from you.

Pay Range: $18.99 to $32.75 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

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