Security Service Technician

YDU JC Air Cond & Ref Inc.- Dubai; Honolulu (HI); On-site; USD 39,000 - 52,000; Full time

Job summary

Johnson Controls is seeking a Security Technician to troubleshoot and service intrusion, CCTV, access control, and fire alarm systems. You will inspect equipment, prepare reports, and advise customers on next steps to restore full functionality.

The role requires strong communication skills and the ability to coordinate with authorities when needed. Ideal candidates have 3+ years in the security field, knowledge of major platforms, and a clean background check.

Qualifications

• 3+ years in low-voltage or security industry.
• Knowledge of major security manufacturer platforms.
• Ability to pass thorough background and identity checks.
• Preferred ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.

Responsibilities

• Troubleshoot and service intrusion, IP CCTV, access control, and fire alarm systems from multiple manufacturers.
• Inspect systems to ensure proper functionality and provide written or digital reports to customer and company.
• Provide solutions and outcomes at the time of service to improve facility efficiency and customer satisfaction.
• Coordinate inspections and/or installations with police, fire departments, or other agencies.

Skills

Security systems knowledge

Troubleshooting

Customer service

Valid driver’s license

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How you will do it

Locate and alleviate trouble with damaged equipment or wiring. Readjust equipment, repair, or replace inoperative equipment and test for operation. Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable). Assists fellow service technicians with system repairs and completes minor repairs including battery replacement. Tests operation of system to the customer monitoring center to properly establish service connectivity. Complete all forms accurately and customer paperwork as required. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

What we look for

Required 3+ years in low-voltage or security industry. Excellent general knowledge of major security manufacturer platforms. Valid driver's license with an excellent driving record. Ability to pass thorough background and identity checks.

Preferred Ability to read blueprints and schematic drawings. Ability to operate hand and power tools. Ability to unload ladder from fleet vehicle and climb ladder. Ability to always operate fleet vehicle in a safe manner. Ability to communicate and provide excellent customer service.

HIRING HOURLY RANGE

$xx-xx (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.